Bengaluru, Karnataka, India
I am a passionate about Cloud Technologies, with over 4 years of full time experience in the tech industry, I have developed a strong foundation in network security and cloud-based solutions. I have also acquired skills in problem-solving, which I use to design and implement effective solutions that align with business needs and enhance user experience. I am also an AWS Certified Solution Architect Associate, which demonstrates my proficiency and knowledge in cloud architecture and best practices. My goal is to keep growing, contribute to innovation, and create meaningful impact through technology. I believe in continuous learning, experimentation, and growth guided by a simple philosophy I strongly live by : “Nothing is Never Not Worth Trying” Let’s connect and fuel each other’s curiosity! Learn Adapt Achieve!!
Volvo Cars
Gathered significant knowledge in various AWS Services like RDS Postgresql, Aurora Postgresql, Document DB, RDS Oracle database, DMS (Database Migration Service), EC2, VPC, CloudWatch, AWS CLI. Resourceful in using AWS Console, JIRA Successfully addressed high severity cases within SLA, while reducing escalations through effective technical troubleshooting and in-depth analysis of statistics. Ensure full understanding of the issue via e-mail/chat/call, including impact to customer, followed by proactive identification and resolving potential problems in an effort to prevent them from occurring and improve the overall customer experience. Impeccable communication skills with which I have been helping AWS customers (Enterprise, Business, Developer) with the best practices questions, guidance on configuration, all the way to break-fix and problem resolution. Communicated technical details and solutions to customers in a clear and concise manner, resulting in a reduction in customer escalations and improved customer satisfaction scores.
Excellent knowledge in Ericsson Charging, Billing, Catalog Manager, Order Care and IX Collections. Analyze project requirements by referring BUCO Execution of prepaid/postpaid/fixed line markets [Sales, Post sales, Charging, Rating, Collections, Billing] along with 3PP validations like SAP reports. Identify defects and coordinate with solution architects and developers in fixing the same. Hands on knowledge in writing test cases, defect management, report generation & identifying automation feasibility. Telecom BSS domain experience . Attended Training on DevOps, Dockers and Kubernetes.
Gathered significant knowledge in Ericsson Charging Billing in One(CBiO) & STLC. Resourceful in manual testing using SOAPUI & Jenkins. Execution of test plan and test case design based on the test conditions including BSCS Billing, Rating, Collections in SIT Environment. Defect management and root cause analysis. Experience in Linux Platform and Oracle Database. End to end sanity Check of MDEV ,INTASTACK, SIT, UAT, PRE PROD environments.
Gathered significant knowledge on Order to Cash Cycle, Account Receivables. Actively contributed in gathering and evaluating requirements, and closely worked with North American clients in various phases of product implementation. Active involvement during the Blueprint, Realization, Testing, Cut - Over phases of the project.