Bengaluru, Karnataka, India
Impact-driven operations and client support professional with experience in HR tech support, Community events operations, and global client engagement across fast-paced startup and SaaS environments. Skilled in owning end-to-end workflows, resolving complex queries, and ensuring high data accuracy for global teams. Proficient in Jira, Salesforce, Slack, and Google Workspace, with a strong focus on efficiency, clarity, and dependable execution.
Provided end-to-end support to global clients on Rippling’s HR, IT, and Payroll platform through chat and email. Resolved employee and admin queries related to onboarding, payroll inputs, benefits, device management, and system navigation. Investigated issues, performed root cause analysis, and coordinated with internal teams for timely resolution. Managed tickets using Jira while meeting SLA, quality, and customer satisfaction metrics. Used Confluence for knowledge references, process documentation, and case handling guidelines. Collaborated with internal teams through Slack and maintained clear communication across functions. Worked extensively with Google Suite for documentation, tracking, and reporting. Utilized macros to ensure faster, consistent, and accurate responses to common queries. Handled sensitive employee data with high accuracy and confidentiality.
Handled complete event lifecycle from planning to post-event closure for global corporate volunteering programs. Coordinated with clients, partners, and internal teams to design, schedule, and execute virtual and on-ground volunteering events. Managed event registrations, participant confirmations, and volunteer onboarding through internal platforms and CRM tools. Maintained and validated participant data, attendance tracking, and engagement metrics for accurate reporting. Ensured smooth event day operations by monitoring sessions, resolving participant queries, and coordinating real-time issue handling. Conducted post-event activities including feedback collection, data reconciliation, impact reporting, and client documentation. Prepared event reports and dashboards for global clients highlighting participation, impact, and engagement outcomes. Collaborated across time zones to support clients from different geographies with timely communication and updates. Maintained process documentation and followed standardized SOPs to ensure consistent delivery and client satisfaction.
Analyze customer data to identify potential fraud patterns and trends. Develop and implement fraud detection models and strategies. Monitor customer accounts for suspicious activity. Investigate and analyze suspicious transactions. Collaborate with internal teams to develop fraud prevention strategies. Monitor and analyze customer behavior to detect fraud. Develop and maintain fraud prevention policies and procedures. Prepare reports and presentations on fraud trends and analysis. Monitor and analyze customer feedback to identify potential fraud. Assessed the operating process of financial review and fraud identification to find flaws, optimize workflow and prevent fraud.
Assisted the HR team in employee onboarding, documentation, and record maintenance. Maintained and updated HR databases, employee files, and internal trackers with accurate data. Supported in preparing onboarding checklists, and employee communications. Coordinated with employees for document collection, policy acknowledgements, and HR formalities. Helped in organizing HR processes, documentation, and administrative tasks as per company guidelines. Assisted in employee engagement activities and day-to-day HR operations support.