Stephan Mueller

🔹 Strategic IT Leadership Across Borders | Driving Global Standards & Service Credibility

Heilbronn, Baden-Württemberg, Germany

About

Strategic IT leader with a global mindset I drive IT operations and service delivery across Europe and globally, balancing regional complexity with scalable, standardized approaches. At VPG, I’m leading the evolution of our IT support organization toward a service-centric, transparent model that builds trust and delivers measurable value. Current focus: maturing our global IT support organization through standardization, centralization, and KPI-driven performance, ensuring a consistent, high-quality user experience. I collaborate closely with global peers as part of the IT leadership team to evolve IT into a reliable, business-aligned partner. My approach: IT should earn trust, not just process tickets. I focus on creating clarity, operational credibility, and a partnership mindset between IT and the business.

Experience

  • Director, Global IT Support at Vishay Precision Group, Inc. (VPG)

    Accountable for global IT support strategy, execution, and service performance across regions and leading the EU IT operations. Building standardized support processes, improving SLAs, and enabling business continuity. Partnering with stakeholders to align technology services with organizational needs.

  • Senior Manager, Regional IT Europe (Head of IT Europe) at Vishay Precision Group, Inc. (VPG)

    People leader and strategic driver for IT operations across 10 European sites, accountable for aligning regional delivery with global IT goals. Lead and develop the EU IT team and manage external partners to ensure reliable, scalable service delivery. Actively shape global IT direction as a member of the Global IT Committee. Responsible for ITGC and SOX compliance in all regional operations. Key contributor and strategic lead for IT4U, VPG’s global initiative to centralize service desk operations and establish a unified support experience across regions. Support the broader transformation of IT into a service-oriented, business-aligned organization.

  • Freelancer at SMIT-Solutions - Software engineering

    Development of Java applications with JEE, JBoss, JSF, JSP, MySQL Development of websites using the CMS Joomla and JQuery

  • Working student at Dr. Kaiser Diamantwerkzeuge GmbH & Co. KG

    Development of JEE applications for JBoss

  • Head of IT at Nanoscribe

    Full ownership of Nanoscribe IT operations across three global locations (Germany, United States, China), driving strategy, service delivery, and team leadership. Led a wide range of infrastructure and application initiatives to support business growth and scalability. Contributed to group-wide IT security as a permanent member of the BICO Security Council.

  • Application and system engineer at Dr. Kaiser Diamantwerkzeuge GmbH & Co. KG

    Managed projects and subprojects within internal IT initiatives. Owned the intranet portal from concept to deployment. Developed tailored Java applications to improve internal workflows.

  • Deputy Head of IT at Dr. Kaiser Diamantwerkzeuge GmbH & Co. KG

    Led the strategic development of the application landscape in alignment with business goals. Contributed to shaping the overall IT strategy. Designed core IT processes and managed external service providers.