Sérgio Pinheiro

Director - ServiceNow Platform Lead @ KPMG Belgium | Experience & Journey Advocate | A.I. Enthusiast

Londerzeel, Flemish Region, Belgium

About

Experienced Consultant with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, Technical Support, Service-Level Agreements (SLA), ITIL, and Customer Satisfaction. Strong consulting professional.

Experience

Director - ServiceNow Platform Lead at KPMG Belgium
Sep 2024 - Present · 1 yr 10 mos
Plat4mation (Mechelen, Flemish Region, Belgium)
- Principal Capability Expert - Global Customer Journey and Experience (CJ/X) Lead
  Jun 2023 - Sep 2024 · 1 yr 4 mos
- Strategic Capability Lead in Customer Service Excellence & Flow Enabler
  Mar 2022 - Jun 2023 · 1 yr 4 mos
- Senior Solution Consultant
  Sep 2021 - Mar 2022 · 7 mos
Senior ServiceNow Consultant at Fujitsu
Jan 2021 - Sep 2021 · 9 mos
Plat4mation (4 yrs 4 mos)
- Management Consultant
  Jan 2018 - Jan 2021 · 3 yrs 1 mo
  Management Consultant, Solution Designer and ITSM/ITBM Practice Lead
- Senior Platform Consultant
  Oct 2016 - Dec 2017 · 1 yr 3 mos
Fujitsu (6 yrs 11 mos)
- Senior ServiceNow Consultant
  Jun 2015 - Sep 2016 · 1 yr 4 mos
- IT Service Catalogue / Continuous Service Improvement Manager - ING Account
  Sep 2014 - May 2015 · 9 mos
- Service Desk Team Manager - ING account
  Aug 2014 - Sep 2014 · 2 mos