San Francisco Bay Area
Highly accomplished Senior Product Operations Manager with over 15 years of experience driving operational excellence for market leaders like Palo Alto Networks, Gigamon, and Cisco. I specialize in scaling complex business units and navigating the intersection of product development, compliance, and go-to-market (GTM) strategy. Currently leading global initiatives at Palo Alto Networks, I focus on standardizing product lifecycles, ensuring FedRAMP compliance, and accelerating business outcomes through data-driven predictive modeling. My approach centers on "The Three E’s": Efficiency in process, Effectiveness in cross-functional alignment, and Execution at scale. Core Expertise: Strategic Alignment: Bridging Engineering, Finance, and Sales to drive unified product roadmaps. Compliance & Risk: Navigating complex FedRAMP requirements for cloud-native security portfolios. Operational Scale: Managing NPI (New Product Introduction) for $500M+ business units. Technical Foundations: Deep background in cybersecurity infrastructure, including XDR, CSPM, and Cloud Security.
Lead global product operations for a $500M+ business unit, focusing on cloud security and SOC automation. Orchestrated complex FedRAMP compliance frameworks to unlock significant public sector revenue streams. Standardized the NPI (New Product Introduction) process, reducing time-to-market for key security modules. Utilize predictive modeling to optimize GTM strategies and resource allocation across global engineering teams.
• Enable and Empower Sales Engineering to help resolve customer problems, identify solutions and show value add for new products in pre-sales cycle. • Engage in Customer Onboarding and Adoption using tools like Gainsight and Smartsheets. • Drive Customer Advocacy by identifying and communicating product gaps or improvements back to product and engineering teams. • Enable and Empower Customer Support Engineering to address customer reported issues and identify opportunities to upsell/cross-sell products. • Liaison and Facilitate customer relationships with Training and Technical Documentation teams to improve product adoption. • Identify and Coordinate Professional Services opportunities • Keep team Focus on customer retention, renewals and upsell • Track and Present key performance metrics and customer satisfaction metrics • Identify, Manage, Report and Mitigate risks based on business concerns and product gaps • Manage and Launch pilot programs with early adopters for new products
Built and Responsible for complete PLC (Product Life Cycle) of new products, using MS PowerPoint Plan and manage Phase Exit Meetings with the executive team. Including Action Items and follow ups using Confluence and Outlook Prepare content for Phase Exit and NPI (New Product Innovation), using MS Excel, Visio and Project tools Work with customers on Beta testing of key products, new hardware and software features Work with cross functional teams including Agile software development using Confluence and Jira Manage daily scrum meetings, product backlog, sprint schedule, sprint reviews and sprint retrospectives Work closely with Product Managers to update and review PRDs and with Engineering Managers on Product Functional Specifications. Work with Operations and Manufacturing to efficiently roll out new products and update software revisions, using AX and ARENA Manage and maintain regular updates to the Product Nomenclature, SKU assignments and Price Book, using Confluence, Excel and Saleforce Manage and plan marketing launch and tradeshow demos, including setup and reviewing marketing collateral. Managing technical publications team and currently also back-filling as technical writer using FrameMaker, InDesign, MS Word and RoboHelp Work closely with technical training groups to effectively launch new products, using Cisco WebEx Work with Technical Support team to review product defects, software bugs and urgent RMAs with customer base