Lydney, England, United Kingdom
I am a self-motivated and reliable professional with extensive experience of high-quality customer relationship management, service delivery, team collaboration and operational management. I take great pride in my personal and professional development and am deeply committed to continuous improvement. I have excellent organisational skills and thrive in a fast-paced work environment. Attributes • Leadership & Team Management: Experienced in leading and developing teams, driving compliance and ensuring priorities and deadlines are consistently met. • Technical Skills: Proficient in Microsoft Office and industry software including SAP, CFP and Reapit, with the ability to quickly learn new systems. • Communication & Relationships: Strong relationship builder with clients, colleagues and stakeholders, using clear communication and collaborative working to achieve positive outcomes. • Organisation & Problem Solving: Skilled at managing multiple priorities, streamlining processes and resolving issues effectively. • Innovation & Service Improvement: Introducing new ideas and approaches to enhance service delivery and improve operational workflows.
• Oversee day‑to‑day management and compliance of the RSC’s residential portfolio, ensuring high accommodation standards for actors and creatives. • Manage occupancy, maintenance issues, insurance, council tax and service charges across residential and commercial properties. • Lead turnarounds between acting companies and act as main liaison for tenants, hotels, internal teams and external contractors. • Line‑manage the Accommodation Services team, creating a positive and collaborative working environment. • Manage lease negotiations for the commercial leased properties and oversee ongoing management of the commercial leases. • Manage budgets, support future planning and identify opportunities for cost savings and income generation. • Ensure full health, safety and fire compliance, acting as Responsible Person for the residential portfolio and licence holder for HMOs. • Support estate planning, lease renewals, valuations and long‑term property improvement projects.
Career Break (Travel & Relocation) I took a planned two-month career break to travel across South and Central America, fulfilling a long-term personal goal. This was followed by a return to my hometown of Leamington Spa with the intention of pursuing new professional opportunities locally whilst my flat in Bristol was let out.
• Managed the day‑to‑day operations and legal compliance of a 150+ property portfolio. • Designed and implemented improved business processes and systems to streamline portfolio management. • Prepared, reviewed and updated tenancy agreements and related contractual documentation. • Managed supplier relationships and external contracts, including referencing and financial background checks. • Drove business growth through landlord networking, onboarding meetings and negotiating terms. • Delivered annual presentations to student landlords, analysing market trends and updating rents and agreements accordingly. • Reviewed and uplifted rents across the portfolio to align with market rates, negotiating with landlords and tenants. • Coordinated annual property inspections, producing “Standard of Portfolio” reports and escalating issues where required. • Conducted periodic CRM audits to ensure full legislative compliance, producing action plans covering areas such as gas and electrical safety, EPCs and Non‑Resident Landlord requirements.
• Managed a team of four, overseeing performance, workload allocation, service delivery, attendance and training, as well as recruitment and dismissals. • Promoted new rental business through online and in house advertising, telephone sales and property viewings. • Created and reviewed tenancy agreements and associated contractual documents. • Ensured full compliance with lettings legislation and adherence to operational processes across the team. • Negotiated tenancy renewals with tenants and landlords and produced updated agreements. • Served notices to defaulting tenants as required by landlords. • Monitored rental income, chased arrears and ensured fees were accurately recorded. • Designed and implemented new processes and system improvements to enhance efficiency.