Greater Minneapolis-St. Paul Area
Processed medical records requests from outside providers according to facility, state and federal law. Input data into computer programs and filing systems. Followed exact procedures for handling transfers and other releases of medical records. Kept accurate log of all requests for medical information and records. Made outgoing and handled incoming calls in regard to legal requests made for Medical Records
Effectively managed a high volume of inbound and outbound customer calls. Managed high call volume with tack and professionalism. Worked with company system to take notes regarding customers and maintain customer information. Maintained relationships with appraisers/clients to build great communication and trust.
Organized racks and shelves to maintain visual appeal of store. Greeted customers with questions, problems and complaints in person and via telephone. Trained and served as peer coach for new sales associates.