Tunisia
Commercial Operations & Billing professional with over 5 years of experience in the Oil & Energy sector, specializing in terminal operations, contracts management, billing, and revenue analysis. Currently serving as Head of Operations Monitoring & Billing at an oil storage terminal, I work closely with international clients and cross-functional teams (operations, maintenance, finance, and HR) to ensure efficient execution of commercial and operational processes. My background combines strong operational expertise with excellent communication skills and a high level of proficiency in English, French, and Arabic. I am particularly interested in international opportunities within Energy, Trading, Logistics, or Commercial Operations environments where accuracy, coordination, and market awareness are key. I hold a Master’s degree in Applied Linguistics (English) and an IELTS certification, enabling advanced professional, technical, and commercial communication in international environments. Open to discussing new professional challenges in international and multicultural settings.
• Oversee daily oil terminal operations including product transfers, vessel loading/unloading, and storage allocation • Manage commercial contracts, storage assignments, and client billing processes • Perform revenue analysis, dashboard reporting, and KPI tracking to support commercial decision-making • Coordinate with maintenance, finance, customs, and HR departments to ensure operational efficiency • Monitor energy market developments and assess their impact on commercial activity • Handle customer claims, payment follow-up, and annual tariff reviews
• Coordinated daily commercial operations for oil storage clients • Managed contracts follow-up, storage allocation, and customer documentation • Performed revenue tracking and reporting for international clients • Acted as a key liaison between operations, maintenance, and finance teams • Supported customer issue resolution and operational efficiency
• Managed local and international procurement processes for oil terminal operations • Handled purchase requests, supplier sourcing, tenders, and commercial negotiations • Conducted technical and commercial offer analysis and supplier comparisons • Issued purchase orders and monitored deliveries, lead times, and material compliance • Coordinated customs clearance for international purchases and ensured regulatory compliance • Validated supplier invoices and collaborated with finance for payment processing • Contributed to cost control and operational continuity through effective supply planning
HR Department
HR Department
Marketing Department