Netherlands
IT professional with 25+ years of hands-on experience in Program and Project Management as well as Service Delivery. Certified PMP, PRINCE2, ITIL, Agile (SCRUM). Senior expert with strong portfolio of successful implementations for the banking, insurance, telecom and manufacturing sectors. Experienced in managing geographically distributed teams of 30+ members. Areas of expertise: • Program and Project Management, • Leadership & Team Management, • Strategic cooperation within international environment, • Business and operation process improvement, • Cooperation with suppliers, contracts negotiation and settlement. • Service Delivery Management, • Hotline / Call Center Management, • IT Infrastructure Management, • Strong understanding of: Software Development Life Cycle (SDLC), Test, Release, Change and Maintenance management. Technical issues, various IT systems and architectures, tools and technologies.
• ERP implementations, upgrades and integrations with third party solutions (Planning and Scheduling, Inventory Management, EDI integration). • Implementation of Project Portfolio Management (ChangePoint) • Member of EMEA virtual PM team assigned to improve PM methodology standard.
Happy and proud to deliver business value to our customers by implementing PLM, PDM, MES & MOM solutions.
• Portfolio management (B2B integration, implementation, development). • Management of the Hotline department providing service for 4,500+ customers. • Management of IT infrastructure for 70 users in two offices.
• Program Management (two projects, 2 yrs., team 35 FTE) - development of Health Care Insurance system and data migration. • Several waterfall and Agile (SCRUM) projects for individual clients from banking and insurance sector • Business requirements analysis and system design, co-ordination of software development life cycle, • Co-operation with PMO
• IT program management (3 projects, 2,5 yrs., 32 FTE team including UK and USA resources) - implementation of Enterprise Incentive Management system. • SOA project - system integration through Oracle Enterprise Service Bus, development of webservice interfaces.