Harrisburg, Pennsylvania, United States
Experienced Security and IT Operations leader, adept at identifying opportunities, analyzing issues, and delivering required outcomes. Plan and lead major projects with consistent on-time and on-budget record. Motivating manager with outstanding interpersonal skills. Delivered increased efficiency and productivity. Broad technical knowledge base. Adaptable, conscientious, and dedicated to excellent customer service.
Experienced leader adept at identifying opportunities, analyzing issues, and delivery outcomes. Plan and lead complex projects with a consistent on-time and on-budget record. Motivating leader with outstanding interpersonal skills. Strong background in healthcare providers and financial services, but come with a broad technical knowledge base to help clients in all industries. Adaptable, conscientious, and dedicated to excellent customer service.
Serving as the Global Operations Lead for Managed Security Service engagements, my role as VP of Service Delivery is to help guide clients on their security and governance program(s), assessing their current maturity level and provide guidance on how to align their strategy toward protecting from current and future threats. Additionally, as the lead client-facing operational resource, I ensure all commitments to our clients are produced with quality, delivered as promised, and within financial guidelines. Furthermore, I have ultimate responsibility for managing our three worldwide Security Operation Centers comprised of 175 professionals, including maintaining proper controls, certifications, and staffing.
Primary goal is to develop and manage application portfolios for each department and to maintain all IT service level agreements for the Lower Bucks user population while working to maintain fiscal responsibility. Additional responsibilities include planning, coordinating, and designing all operational activities of the IT department, as well as provide direction and support for IT solutions that enhance mission-critical business operations. Personally challenged myself to tackle additional responsibilities such as becoming the HIPAA Security Officer for Lower Bucks Hospital.
Assisting the hospital with organizing and running various IT projects, especially surrounding EHR and Meaningful Use.