Gauteng, South Africa
ServiceNow Administrator with 3+ years of experience on the ServiceNow platform. Looking to leverage my knowledge and experience into a role as ServiceNow Consultant, ServiceNow System Administrator, Support Specialist, Application Developer and Help Desk Technician.
Professional exposure to Coaching methodologies and diagnostics - Consulting and facilitation frameworks - Product and intellectual property development - Professional speaking and platform presence - Observation and support on live consulting assignments
Provided Level 1 support using ServiceNow, handling incidents and service requests via email, chat, and self-service portal. Logged, categorized, prioritized, and resolved tickets in compliance with ITIL processes and SLA targets. Performed first-level troubleshooting for hardware, software, network, and application issues. Managed common service requests including password resets, user access, software installation, and equipment requests. Escalated unresolved issues to Level 2/3 teams with detailed documentation and troubleshooting notes. Used ServiceNow Knowledge Base to resolve issues and contributed to knowledge article creation and updates.
Skilled professional who specializes in designing, building, and maintaining applications on the Servicenow platform. Leverage the platform's capabilities to streamline IT operations, enhance customer service, and improve overall business efficiency.
• System Configuration and Maintenance: Configure and maintain the ServiceNow platform, including routine updates, patches, and enhancements to ensure optimal performance and availability. • User Management: Manage user accounts, roles, and permissions, ensuring secure access and compliance with company policies. • Incident and Problem Management: Handle incident and problem tickets, providing effective resolution and root cause analysis within the ServiceNow platform. • Workflow Development: Design and implement automated workflows and processes to improve efficiency and streamline operations across various departments. • Custom Application Development: Develop custom applications and modules using ServiceNow's scripting and development tools to meet specific business needs. • Reporting and Analytics: Create and maintain reports, dashboards, and performance analytics to provide insights into service performance and areas for improvement. • Integration Management: Manage integrations between ServiceNow and other enterprise systems, ensuring seamless data exchange and process automation. • Training and Support: Provide training and support to end-users and stakeholders, ensuring effective use of the ServiceNow platform. • Documentation and Compliance: Maintain comprehensive documentation of configurations, workflows, and processes, ensuring compliance with regulatory requirements and internal policies. • Continuous Improvement: Identify opportunities for system and process improvements, implementing best practices and innovative solutions to enhance service delivery.
• Technical support for a racing series simulator at events like conferences, launches, exhibitions and team building activities. • Onsite supervisor and team leader. • Scheduling and coordinating events. • Communicating the director's wishes to designers and crafts people onsite. • Coordinating and managing of crew members. • Supervising activation's on site.