City of Johannesburg, Gauteng, South Africa
I am a versatile IT professional with a solid foundation in Network Management and Human Resource Practices. My journey is defined by a transition from understanding people to mastering systems, allowing me to approach technical problems with a unique, stakeholder-focused perspective. With technical proficiency in Windows 11, Microsoft 365, and Database Administration, I thrive on resolving complex technical queries and optimizing system performance. Whether it's troubleshooting hardware for a Desktop Support role or analyzing datasets to drive business value, I am a dedicated 'shapershifter' committed to world-class service and continuous learning.
- Provided Desktop Support for Windows 10 & 11, and Microsoft 365 environments. - Performed Hardware Troubleshooting for PCs, laptops, and peripheral devices. - Managed Database Administration tasks and conducted Quantitative Data Analysis. - Maintained technical documentation and adhered to SLA/OLA service standards.