Greater Kuala Lumpur
Innovation-driven leader with 15+ years of experience in digital transformation and automation. Passionate about leveraging emerging technologies like GenAI, RPA, and Power Platform to deliver scalable solutions and operational excellence. Proven ability to lead cross-functional teams, shape strategic roadmaps, and foster a culture of continuous improvement aligned with global business objectives.
Key Achievements: • Established AP Digital Automation Centre (DAC) as a regional innovation hub, delivering 50+ automation solutions across multiple regions. • Spearheaded GenAI integration for DHL Finance processes, accelerating DHL’s digitalization roadmap and improving operational efficiency. • Successfully delivered GenAi-RPA automation, reducing processing time by 48x and ensuring GDPR compliance. • Championed adoption of Power Platform tools, enabling hybrid automation and expanding capabilities beyond traditional RPA. • Built and led a high-performing team of 20+ professionals, mentoring in GenAI, PowerApps, and advanced RPA frameworks to ensure future readiness. Responsibilities: • Drive strategic automation initiatives aligned with DHL’s Strategy 2030. • Oversee end-to-end delivery of digitalization projects, ensuring scalability and compliance. • Collaborate with global stakeholders to identify automation opportunities and deliver measurable business value. • Implement governance frameworks and KPIs to monitor performance and innovation impact.
• Led as Project Manager the rollout of the Global Express Billing workflow to all DHL Express entities. • Managed technical aspects of workflow solutions and operations support to meet client expectations. • Led and managed the IT Application team for DHL Express Shared Services, providing new automation solutions and post-production support. • Explored new automation ideas and opportunities for digital transformation.
• Managed in-house business support and IT team for project delivery and daily operations. • Led medium to complex projects involving IT, process improvements, and transitions. • Managed external vendors to ensure timely delivery of products and services. • Supported global and regional initiatives to deliver operational quality and explored technology-driven improvements.
* Manage a project team off-side and on-side for requirement gathering,development,testing & successful implementation of company product related to insurance workflow(Liquid BPM),document management system(Docuflo) and motor claim workflow system (InfoCLAIM). * Prepare project management documents such as Project Charter,Project Timeline,Risk Management, Issue Escalation and other related document. *Execute and monitor project plans and provide status reports to customers and management. *Provide & Implement directions for the project team, ensuring the project scope is completed with high quality, on schedule and within budget. * Handle the project based on IPMS methodology. * Co-ordinate project review meetings on system design & delivery * Monitor project status and to ensure the project is progressing according to the agreed schedule * Prepare weekly project report and monthly project costing to all relevant parties * Perform business analysis and translate business requirements to functional specifications for business consultant. * Handling multiple projects at a time
• Managed on-site and off-site project teams, ensuring project implementation aligned with strategies and best practices. • Tracked and reported project progress and followed up on customer issues. • Implemented IT solutions based on customer requirements and provided customized training.
• Assited in the implementation of IT insurance solutions for customers in multiple countries. • Managed change requests, source code maintenance, and customer databases. • Handled technical requests , verify source code and change requests.