Semenyih, Selangor, Malaysia
AREA OF EXPERTISE Project Management | Budget Management | Vendor Negotiation | Strategic / Tactical Planning | Solid Leadership Skills | Staff Training / Development | Staffing / Employee Relations | Team Building / Coaching STRENGTH & OBJECTIVES Information Technology Management System | Infrastructure | Staffing A highly skilled and well-seasoned senior level IT Manager with over 18 years of expertise in planning, coordinating, implementing and evaluating the effectiveness of system, infrastructure and staffing required to accomplish department projects and objectives.
As the Assistant Vice President – Cloud Service Delivery for the Digital Bank, I oversee the end-to-end delivery of cloud services, ensuring operational excellence, service quality, and alignment with business objectives. My role bridges technical execution, agile delivery, and stakeholder collaboration to drive continuous improvement and innovation. Key Responsibilities Lead and manage the delivery of cloud services to meet business and technical requirements. Oversee daily cloud operations, ensuring performance and reliability. Collaborate across teams to resolve service-related issues and drive improvements. Plan and implement cloud service initiatives aligned with strategic goals. Manage sprint tasks and delivery timelines for the cloud team. Monitor service performance against SLAs and KPIs. Maintain high standards of service quality and operational efficiency. Produce regular performance reports and identify areas for optimization. Continuously enhance service delivery processes to meet evolving business needs.
Responsibilities: Project Strategy, BAU Support & Escalation. (End-User Computing) ▪ Primary responsibilities included patch management, application/package distribution, operating system deployment (OSD) and security compliance. ▪ Created custom reports and collections using TSQL and WQL queries against the SCCM database for upper management and/or other business associates. ▪ Provided Tier 3 support for issues in relation to all aspects of SCCM/SQL infrastructure including proper escalation, communication and management of production system problems. ▪ Successfully remediated SCCM Site and client issues regarding boundaries, replication, application deployment, patching, group policy and Windows ▪ Management Instrumentation (WMI) using Configuration Manager Trace Log (CMTRACE) tool. ▪ Provided technical training, step by step documentation, assistance and advice to users, coworkers and senior management. ▪ Worked closely with various groups, including development, operations, networking, security, and allied businesses to achieve business goals. Key contribution & completed projects in AIA Shared Service Performed patches rollback, analyzed and rectified the patches corruption during the installation for the major of the users in client environment. Upgrade the modern browser Edge Chromium to entire AIA (18 countries) close to 42,000 of workstations.
Responsibilities: Project Infra, Ops Support, Pre-sales, & Conduct Training. • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware • Own projects, solutions, and key responsibilities within a larger business initiative. • Analyse department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions. • Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions. • Continuously analyse current process, technologies, and vendors to identify areas of improvement.
Responsibilities : BAU Support and escalations. Build strong working relationship with Customers, Account Management, Project Managers, and Operations Leaders and cross tower delivery teams. Complying with the ITSM & SLA/SLO standards by observing to the predefined process. Be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps escalating to management's attention, where appropriate during migration, transition or transformation work. Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA/SLO in the defined workflow tools.
Responsibilities : Project Infra Strategy, BAU Support and escalations. Act as Project Manager for successful implementation of the initiatives from the business side which includes understanding the scope, impacts, feasibility and challenges related to infra and communicate on time with respective application leads or vendors. Manage IT services (Network, System, Application and Data Centre Operation), provide standard procedures and controls in maintaining IT services for respective Data Centre / Computer Room. Lead and deliver operational excellence with focus on service management and Agile approach and achieve agility, speed, scale and efficiency.