Chennai, Tamil Nadu, India
Strategic Account & Client Engagement Leader with 15+ years of experience driving revenue growth, delivery excellence, and enterprise client success across IT & Engineering services. I specialize in building and expanding large enterprise accounts through consultative engagement, workforce solutions (WFM/MSP/SOW), and end-to-end ownership of delivery and client relationships. I bring a strong balance of business development, delivery governance, and client success, ensuring measurable outcomes for global organizations, including extensive experience working with Global Capability Centers (GCCs). I have a proven track record of growing accounts from inception to 400+ resources and consistently delivering 20–25% YoY revenue growth through account expansion, cross-selling, and up-selling strategies. I operate as a trusted advisor to CXO stakeholders, driving long-term partnerships and aligning workforce strategies with business goals. With experience across Automotive, Manufacturing, Semiconductor, BFSI, Aerospace & Defense, Telecom, Hi-Tech, Industrial Engineering, and Infrastructure domains, I have successfully led complex engagements, managed global stakeholders, and delivered high-impact solutions across diverse environments. Core Competencies: ✔ Strategic Account Management & Revenue Growth ✔ Enterprise Sales & Consultative Engagement ✔ End-to-End Delivery Ownership & Governance (SLA/KPI) ✔ Workforce Management (WFM), MSP & SOW Solutions ✔ Account Mining, Cross-selling & Up-selling ✔ CXO Stakeholder Management & Executive Communication ✔ Global Delivery & Cross-functional Team Leadership I am passionate about strengthening client partnerships, optimizing delivery models, and driving sustainable business growth. I look forward to connecting with professionals and organizations in Engineering and IT services, focused on enterprise account growth, client success, and delivery excellence. 📩 You can reach me at: 📧 [email protected] 📱 +91-9655009644
✔ Led strategic account management and customer success initiatives across Automotive, Manufacturing, Semiconductor, BFSI, and Aerospace & Defense sectors within GCC environments ✔ Drove enterprise account growth through consultative engagement, business development, and long-term stakeholder partnerships ✔ Managed end-to-end delivery of Engineering, IT, and Managed Services aligned to client objectives ✔ Strengthened client relationships at CXO level, improving retention, satisfaction, and expansion opportunities ✔ Led recruitment and delivery teams, ensuring seamless execution, resource fulfillment, and service excellence ✔ Led cross-functional teams to deliver measurable business outcomes and improve operational efficiency ✔ Mentored teams to exceed performance targets and enhance delivery excellence
✔ Managed strategic enterprise accounts across IT, Engineering, and Non-IT sectors, driving sustained revenue growth and client retention ✔ Scaled key enterprise engagements from initial setup to 400+ resources, effectively managing ramp-ups and ramp-downs ✔ Delivered 20–25% YoY revenue growth through account expansion, cross-selling, and new service introductions ✔ Owned end-to-end WFM staffing, SOW, and MSP engagements, ensuring execution, governance, and SLA adherence ✔ Acted as a trusted advisor to clients on workforce strategy, market insights, and hiring optimization ✔ Led recruitment and delivery teams, improving delivery efficiency, reducing turnaround time, and achieving hiring targets ✔ Served as a trusted advisor for enterprise accounts, ensuring seamless issue resolution, proactive escalation management, and high stakeholder satisfaction
✔ Led end-to-end staffing delivery for strategic accounts, ensuring timely fulfillment and client satisfaction ✔ Managed stakeholder communication and offer negotiations aligned with client budgets ✔ Improved recruitment KPIs and delivery efficiency through process enhancements
✔ Managed end-to-end recruitment lifecycle and client engagement for key accounts ✔ Built strong client relationships, contributing to account growth and delivery success ✔ Led team performance, pipeline development, and hiring execution aligned to business goals