Hyderabad, Telangana, India
I am a Senior Production Support Engineer with 4.6 years of dedicated experience within the Banking and Financial Services (BFSI) domain, specializing in engineering operational reliability, telemetry, and backend debugging for high-availability, 24x7 production environments. My core expertise lies in triaging and resolving complex technical issues across multi-tier architectures—ensuring that high-concurrency digital banking platforms and credit card processing systems remain stable, resilient, and fully compliant with strict SLAs. What I do day-to-day: • Observability & Telemetry: Architect high-signal alerting dashboards and advanced log-parsing queries using Splunk, New Relic, and Datadog to capture system anomalies before they impact the end-user. • Incident Command & Recovery: Lead technical recovery for critical P1/P2 infrastructure outages, utilizing Linux/Unix environments, AppPilot, and PuTTY to execute controlled restorations and minimize MTTR. • Backend & API Debugging: Perform deep-dive root cause analysis on REST API failures, microservices communication bottlenecks, and data inconsistencies across live production databases using SQL validation. I bridge the gap between production infrastructure and core business objectives by translating complex system failures into structured Knowledge Articles (KAs) and robust post-deployment validations that guarantee zero-downtime upgrades. Technical Core: • Monitoring & Observability: Splunk, New Relic, Datadog • Databases & Tools: SQL, Live Database Troubleshooting, ServiceNow, PuTTY, AppPilot • Infrastructure & Platforms: Linux/Unix, REST APIs, Microservices, Batch Job Monitoring • Applications: Java-based Enterprise Systems I am actively open to On-site, Hybrid, or Remote opportunities in Production Support, Application Support, and Banking Technology roles.
• Domain & System Scope: Engineered operational reliability, telemetry, and backend troubleshooting for Tier-1 US digital banking and credit card systems (Synchrony Financial) running in a high-concurrency, 24x7 production environment. • System Observability & Telemetry: Built high-signal alerting dashboards and custom log-parsing queries using Splunk, New Relic, and Datadog to proactively detect application anomalies and system degradation before customer impact. • Backend & API Triaging: Executed end-to-end debugging of complex REST API failures, microservices communication breakdowns, and login bottlenecks by conducting deep-dive analysis of server logs and request/response payloads. • Database & Transaction Integrity: Isolated and resolved critical transaction mismatches and backend data inconsistencies by engineering advanced SQL validation queries across live production databases. • Incident Response & Infrastructure Recovery: Commanded technical recovery actions during major infrastructure outages and P1/P2 incidents; utilized Linux/Unix infrastructure, AppPilot, and PuTTY to execute controlled server restarts and stabilize the environment. • Root Cause Analysis & Runbook Engineering: Formulated detailed Root Cause Analysis (RCA) technical reports and authored internal Knowledge Articles (KAs) that drastically reduced the team's Mean Time to Resolution (MTTR) for recurring system errors. • Deployment Validation: Owned post-deployment validation checks and release monitoring for large-scale production code drops, ensuring seamless rollouts and zero-downtime upgrades.