Las Vegas, Nevada, United States
** Defining and executing strategies that are highly energized, business-focused and meaningful through people, process and technology ** In my capacity as an IT leader and leveraging my attention to budgets, schedules, vendor relationships, contract management and staffing, I run IT as a business in order to create competitive results and opportunities. I connect people, technology and information in both domestic and global environments. I am deeply committed to developing trusting relationships with executive management, stakeholders and team members so that we achieve transformational changes across the organization. My success has been generated from critical thinking, team management, adaptability and thoughtful innovation. My areas of responsibilities have spanned the following pillars: AI Programs, Infrastructure and Operations (Cloud-based and On-prem), Business Operations, Enterprise Business Systems, Technology Solutions, Program Delivery (PMO), IT Customer Experience, Event Logistics, Technology Training, End User Technologies, Media Services, Broadcast Post Production Technologies, Broadcast Workflows, Digital Archives and Cybersecurity. Using industry standards and best practices, I create Centers of Excellence to enhance the depth and breadth of services available throughout the organization. I build strong operational environments of centralized services, shared services and self-service capabilities that eliminate technology silos and build enterprise strengths. I enjoy working with teams so they feel supported in their roles: relationship building has always been the most rewarding part of my career. I have had the pleasure of developing many of my staff who have gone on to executive IT leadership positions across many industries.
Responsible for all aspects of BlackLine's internal corporate IT, leading a highly skilled team of technologists who manage and develop enterprise business applications, infrastructure/systems, data and BI engineering, and employee technology.
WNET is America’s flagship PBS station: parent company of New York’s THIRTEEN and WLIW21 and operator of NJTV, the statewide public media network in New Jersey. Through its new ALL ARTS multi-platform initiative, its broadcast channels, three cable services (THIRTEEN PBSKids, Create and World) and online streaming sites, WNET brings quality arts, education and public affairs programming to more than five million viewers each week. Managed and directed all activities for WNET related to the collection, communication, processing and reporting of information to support WNET's organization, including centralized and decentralized information processing, voice and data. Oversaw WNET's IT cybersecurity, infrastructure, hosting and applications and provided thought leadership in innovation and strategy regarding future anticipated technological developments in the areas of content delivery for broadcast, cable, information technology, systems, new media applications and web technology. WNET produces and presents such acclaimed PBS series as Nature, Great Performances, American Masters, PBS NewsHour Weekend and a range of documentaries, children’s programs, and local news and cultural offerings available on air and online. WNET highlights the tri-state’s unique culture and diverse communities through NYC-ARTS, Reel 13, NJTV News and MetroFocus, the multi-platform news magazine focusing on the New York region. Through THIRTEEN Passport and WLIW Passport, station members can stream new and archival THIRTEEN, WLIW and PBS programming anytime, anywhere. The WNET family of companies is a major producer of broadcast and online media for local, national and international audiences, creating award-winning content in the areas of arts and culture, news and public affairs, science and natural history, documentaries, and children’s programming.
Focused on accelerating program delivery, increasing service levels and establishing standards while maintaining fiscal responsibility across NBA’s entire program/project portfolio.
Enhanced how NBA employees used and interacted with technology, with the goals of optimizing the user experience and maximizing employee satisfaction, efficiency and productivity. Supported the goal of growing user adoption, raising user technical proficiency, and expanding the use of the NBA’s world-class end-user technologies to cultivate employee collaboration across diverse departments and international offices. Managed projects and commanded strategic influence across cross-functional teams and client partner groups throughout the organization to align on NBA’s end user experience strategy. #12 in InformationWeek’s 2016 Elite 100 for our development of technology adoption methodologies and #1 in the special category of Workforce Performance. Responsibility for: Regional Office Technology Event Technology, Logistics and Planning & Execution IT Service Management Mobile Device Management Telecom Expense Management End User Technologies & Global Support
Responsible for the implementation and execution of the IT global customer service strategy in the Customer Service Delivery and Management domain within Ralph Lauren's Global IT Infrastructure and Operations group. Management of the following Service Groups: -Client Computing -Service Management -Relationship Management -Retail Infrastructure Solutions Support
Responsible for the implementation and execution of the IT global customer service strategy as well as management over the global help desk and customer support teams.