Hyderabad, Telangana, India
• Spearheading efforts for Investigating and assessing various requirements for result preparation and identifying appropriate solutions with leading technically a team of professionals • Playing a lead role to pull the ticket status and assign them to team to make them closed before the SLA breached. • Colloborating with teams globally to understand the issues and make them fixed by raising proper problem statements • Attending CAB calls related to changes and understanding the impacts to the applications • Deftly managing projects, ensuring successful completion of the projects and smooth execution and implementation of the Project • Collaborating with the team members and senior management to maintain a continuous stream of information regarding the project status and progress • Interacting with the management, team, and associates to facilitate smooth communication to understand and analyse the requirement and also to identify appropriate solutions for problems, if any • Responsibilities include technical & functional gap analysis and gathering client’s requirements • Coordinating with clients on technical issues-Involved in understanding technical & functional gap analysis and gathering client’s requirements. • Assisting in improving development and support procedures. • Incident , change and problem management activities • Customers issues who faced issues while opening digital account. • If any accounts stucked due to issues then will replay those accounts . • Deployment Support in Cloud and managing auto scaling , if requires start and stop the instances. • Migration related activities while moving applications to monolithic to cloud
Responsibilities: • Incident , change and problem management • Takes care of customer reported issues and close them before reaching SLA. • Handles Customer reported issues and social media reported issues by the customers • Takes care of batch jobs through control-m scheduling tool • Attend CAB calls to understand the changes moving to production • Monitoring overall uptime work flows of all the servers & applications in linux servers and Cloud • Identify & recommend maintenance approaches to proactively reduce problems for end users • Work closely with concern teams during the Failover Event • Used to follow PLM activity as per the JPMC standards • Lead the SR/DR Activity end to end for all the Applications • Setting up Splunk alerts and dashboards to monitor. • Review backlogs, analyze and resolve issues related to applications/systems • Standard logging and monitoring tool Splunk • Attend PTO(permit to operate) calls to give approvals before onboarding the changes or features in the production. • Management of Outages on the complete IT Infrastructure of the client. This involved identifying the root cause and identifying the clients impacted and sending out appropriate notifications for providing the status of Business Impacted. • Keep a track on reoccurring issues and analyze them and report them to SME/ Developer for permanent fix
• Preparation of Technical Specification Document. • Interacting with Business Team. • Developing new enhancements as per the business requirements. • Developing UI and Controlling Components. • Interacting with the client for new developments • Troubleshooting production issues • Day-to-day maintenance and administration. • 24/7 on-call production support • Java support and raising Incidents • Interacting with the client to resolve the issues.
• Production Support -- Managing production deployments in terms of software deliveries and overnight activities. • Experience in troubleshooting complex technical issues with excellent analytical and problem-solving skills • Be responsible for upgrades, performance monitoring, installations, diagnosing and troubleshooting system problems, disaster recovery testing and maintaining user accessibility • Excellent understanding of project issues, ability to work independently as a part of a team. • Qualitative experience & knowledge in working with Application and Web servers including Application Servers. • Highly motivated, dependable troubleshooter and problem-solver. • Valued contributor who performs confidently and effectively under pressure and thrives on challenge. • Enthusiastic learner who quickly grasps concepts and technical skills. • Sound knowledge in the Banking and Insurance domain. • 24*7 Production support experience.