Bengaluru, Karnataka, India
Identifying key areas within customer experience platforms to propose/enhance/execute Digital Business Transformation (DBT) solutions for the success of innovative global technology products. Skilled in stakeholder management, requirements management, project lifecycle and client demos.
• Worked across E-commerce, Aviation, Hospitality and Media industries on loyalty driven customer platforms, with advanced personalisation, Single Sign-On (SSO), and innovative digital features. • Owned end to end product design, delivery and rollouts for 6 digital products based out of UK and India as a Product Owner and Product Manager. • Digital Business Transformation for Heathrow.com - Consolidation of 6 bespoke Heathrow partner sites on the loyalty driven AEM platform • Inception for a Thai Bank to introduce OTA (Online Travel Agency) within their mobile only Super App
• Building and defining product roadmap, scope definition and PI planning for omnichannel experience mapping with cross-functional teams. • Focused on iterative designs and phased rollouts to achieve a scalable, responsive digital solution. Involved in Scope Definition, design closures and requirements sign offs.
Part of M&CP scope repository accelerator engagement to help accelerate the discovery phase for Sapient’s new clients Involved in Business case & Functional Use case generation workshops for Smart Marketing on digital platform Developed pre sales pitch documents and use cases for website personalization using Adobe toolkit (Campaign, Target & Analytics) Business Architect for external client facing engagements during discovery and requirement definition phase for: - Unified solution for healthcare medical professionals to browse and order medicinal resources for Euro pharma co - Digital User experience journeys for Travel & Hospitality Clients
Proposed capabilities to improve resilience of Oracle Transport Management System Collaborated with stakeholders to identify the KPIs to be monitored for OTM availability/uptime Performed historical analysis of priority-1 incidents to devise pre-diagnostic tools Designed project plan and BRD for the proposals post their impact analysis(cost/benefits/time) Suggested landscape hygiene processes to reduce business-loss due to server downtime
Development and Production Support of Loan Mortgage Portal for Citibank, North America - Developed, configured and deployed TIBCO BW & BPM modules (middleware) - Gathered and implemented functional/business requirements from client-side Business Analysts