Vijayawada, Andhra Pradesh, India
As a dedicated Human Resources professional with over 5.6 years of experience, I specialize in end-to-end recruitment, employee relations, and HR policy implementation. My background includes significant achievements in improving retention, reducing time-to-hire, and enhancing HR processes. I am actively seeking HR roles in Singapore, where I can contribute to organizational growth and foster a positive work environment. My goal is to leverage my strategic HR skills in a dynamic company that values innovation and employee engagement.
Currently, I am working on recruiting people as per the vacancies in a specific department after consulting the HOD of the department, salary negotiation, joining formalities, background verification, creating & claiming ESI and PF to candidates, retaining the candidates, solving miscellaneous activities inside the office premises. Educating ladies regarding the POSH Act.
Managed customer accounts, leading to a 10% increase in customer satisfaction scores. Processed financial adjustments and handled escalations, achieving a 95% resolution rate. Implemented sales strategies that increased upselling success by 12%, contributing to overall revenue growth. Retained customers by addressing concerns effectively, reducing churn by 18%.
I took a break to focus on recovering from a health issue, and I’m happy to say I’ve fully recovered. During this time, I stayed engaged with my professional community and continued my learning, which has prepared me well to jump back into my career. During this period, I focused on my personal well-being while staying connected to the industry through professional development, and reading.
Assisted in payroll processing and office administration, improving efficiency by 20%. Coordinated travel arrangements and supported executives, enhancing workflow and reducing administrative burdens. Implemented office management systems, leading to a 15% reduction in operational costs.