Ashburn, Virginia, United States
• Aws Architect, Azure, MCSE, Dante,Agile Certified • Skilled, Motivated Boradcast Engineer with excellent experience in the fields of IT Technologies and Error Analysis, hardware, client/server and Networking technical support Excellent Knowledge of Apple, windows OS Systems AND VIZRT, ENPS, Edius, Adobe Premier, RCS , and scheduall Applications • Error analysis and Application configuration and technical issues • Work in both SDI and SMPTE 2110 Systems • Exceptional customer service skills and patience Handle escalated cases to resolve advanced technical issues with users’ systems including network issues, audio conferencing platforms, general computer issues and other systems • On premise, Azure and 365 Active directory and user administration • Configure local storage ,Create and manage deployment images, deploy and manage container ,High available and disaster recovery ,Implement Enterprise Storage Solutions ,Implement Failover Clustering ,Implement Network Load Balancing ,Implement Storage Spaces and Data Deduplication ,Install and Configure Hyper-V and Virtual Machines ,Installation ,Install, Upgrade, and Migrate Servers and Workloads ,Manage, Monitor, and Maintain Virtual Machine Installations ,Microsoft ,Storage ,Windows Server ,Windows Server Update Services ,WSUS • work independently and prioritize tasks. • Ability to work with other groups to ensure collaboration. • pay close attention to detail while performing technical tasks. • write clear and concise documentation and SOP’s • supporting common corporate cloud applications and MDM common issue • Experience in Mama system Playout servers rundowns applications, VIZ applications • Experience Venten Studio Camera systems ,CCU,JIB,ROBO, pedestal , Sony camera, Prompter • Experience Control room, KX , Switcher, Viz operation ,Lines and audio maintenance LED videowalls/processors • Proven success working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting, and resolving client issues. • Ability to manage multiple assignments effectively and solid organizational skills • understanding of the news and programming production process • Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users. • Good Knowledge of Webservices, XML, and Json file transfer • Strong communication, presentation, and interpersonal skills as well as strong problem-solving skills and a great team player.
• Provide the highest level service by email, phone or in person onsite and remotely using TeamViewer, Anydesk, TightVNC, Etc. • Diagnose and resolve complex technical hardware and software issues and do the required research using available resources, • Follow standard procedures by Logging all ticket to the system and escalate if required • Install and configure critical Plugins, application and software’s • Track and route problems and requests and document resolutions or Create SOP document • Provide technical support to all Broadcast equipment and application and other related like VIZRT, ENPS, Edius, Adobe Premier, RCS, and scheduall • Provide Technical support for Venten Studio Camera systems, CCU, JIB, ROBO, pedestal, Sony camera, Prompter Control room, KX,ITX Automation, Precis Playout system ,Switcher, Viz operation, Lines and audio maintenance • media workflow tools and production systems such as Vantage, Dalet • Install and configure critical Plugins, application and software’s • Stay current with system information, changes, and updates • ability to read and generate system documentation (Visio, ACAD). • Provide Technical support for servers, Storage, Communications and Applications • encode / decode platforms, newsgathering tools, NLE, Media Asset Management systems
• Provide the highest level service by email, phone, or in-person onsite and remotely using Teamviewer, Anydesk, TightVNC • Diagnose and resolve complex technical hardware and software issues and do the required research using available resources • Follow standard procedures by Logging all ticket to the system and escalate if required • Install and configure critical application and Softwares • Track and route problems and requests and document resolutions or Create SOP document • Stay current with system information, changes, and updates • Support Microsoft Office 365 and Active Directory products. • Troubleshoot and resolve issues involving Microsoft Windows, desktop applications • Strong technical skills • Creative and strategic approaches to problem-solving, and an ability to tackle complex issues • Excellent customer service and quick resolution of technical issues • Experience in developing strong customer relationships and managing customer expectations
- Support infrastructure for on-air broadcast production systems - Studio Operations including video walls, video processing systems, and cameras - Live Control Room production systems and subsystems - Infrastructure systems including routers, intercom, monitoring, KVM, audio suites, and other live production-related gear - Maintain and support off-site remote locations i.e. White House, Capitol Hill, and home studios - Respond to, communicate, manage, and track technical issues as they arise in a live 24/7 production environment - Perform maintenance of subsystems including software and hardware updates, modifications, and replacements as warranted - Implement and maintain process standards for deployment, and develop support documentation for operations personnel as needed - Be part of a team that works hands-on with the latest generation of production systems and technologies - Audio processing –gating, compression, equalization of talent microphone audio, and multi-band processing - Audio-over-IP –Comrex, Telos, and Tieline audio-over-IP codecs (Comrex Access and Bric-Link, Telos , Calrec EncoDAD - Enco Digital audio Workstation hardware –using Audio Science analog/digital audio soundcards - RS-232 serial protocol (for sending/receiving ASCII serial string cues for drop/join) - Sierra Automated Systems (SAS) 32KD audio router and Rubicon audio console systems –Router Control Software for set-up and configuration of router and consoles - RTS/Telex Intercom –set-up/make changes to intercom key panels using AZ Edit
• Perform integration Testing By execute and Validate Test Cases and Notices Based on Client Requirement Document Using MTM tool • Update and correct test cases step Using MTM tool after triggers change in the system • Staging Data for multiple Use cases Based on Budget and triggers • Using MTM to Create Defects and assign it to developer’s then validate Defect Based on requirement documents and Mockups • Using visual studio to Update and Manage defect’s by Execute Simple SQL Query’s • Present Daly Triage meeting Between tests, developers and functional team to follow up with defect issues • Write Defect and daily Report at the end of the day and send it to the team lead • Perform functional testing on windows and Unix Environment • Create observation Document to Note all the Defect found in the document During testing and send it to functional team
• Created and tested numerous test plans and test case scenarios for the project. • Convene and facilitate daily and weekly status meetings with the Product leadership team. • We used Core-Java to build the framework. • Performed parameterization of the automated test scripts in Selenium to check how the application performs against multiple sets of data Contributed in developing Automation Framework that uses Java, Selenium WebDriver • Wrote automation test cases and fixing automation script bugs. • Worked extensively on the UNIX environment to execute the shell scripts. • Executed the UNIX scripts that invoked SQL loader to load data into tables. • Reviewed Error log files in UNIX box when order fails to load into SQL tables. • Selected the Test Cases to be automated and performed functional testing of the front-end using Selenium (WebDriver) • Developed and Executed parallel browser testing on various machines using Selenium • Implemented automation using Selenium Web Driver, JAVA, Selenium, Cucumber and Maven. • Tracked defect using JIRA and generate defect summary reports.