East London, Eastern Cape, South Africa
Most IT professionals will tell you what systems they have worked with. I will tell you that 600 institutions stayed operational because I showed up every day and made sure they did. Schools, districts, officials waiting on reports, educators who needed systems to just work. I was the person between them and chaos, and in nine years that chaos never won. I have resolved failures that nobody else could diagnose. I have built reporting tools from scratch that gave decision-makers insights their own systems could not produce. I have trained the people who trained others. And I have done all of it quietly, without fanfare, because that is what the work demanded. I am not looking for just any role. I am looking for an environment that actually values what operational excellence looks like up close. Application Support. IT Operations. Systems Support. Based in East London, open to relocating anywhere in South Africa, and available immediately. If your team needs someone who has already seen the hard version of this work and handled it, my inbox is open.
Provided district-level IT support across 600+ schools, ensuring system functionality and operational continuity. Installed, maintained, and troubleshot operating systems, hardware, and network environments across multiple sites. Performed virus removal, system recovery, and data restoration following hardware failure and data loss incidents. Selected to train and onboard new trainers, supporting rollout and user adoption of school administration systems.
Continued support for 495+ schools in East London during service provider transition. Maintained operational continuity and technical support services. Assisted users with software errors, data issues, and system uptime.
Supported school administration systems across 260–495+ schools in district environments. Diagnosed and resolved recurring application crashes and system failures affecting large user bases. Performed backend troubleshooting on Microsoft Access databases handling high data volumes. Maintained system functionality and minimized disruption across multiple institutions.