Sin Ee Li

Asset Management Analyst & Customer Fulfillment Professional at IBM Malaysia Sdn Bhd

Petaling Jaya, Selangor, Malaysia

About

Highly organized and detail-oriented professional with proven experience in sales transaction support, managing end-to-end loan, trial and fulfillment processes, cross-border logistics, contract administration, and asset management across APAC.

Experience

  • Asset Management Analyst & Customer Fulfillment Professional at IBM Malaysia Sdn Bhd
    Jan 2015 - Present · 11 yrs 6 mos

    Job Description: - Supported sales teams by coordinating end-to-end loan, trial, and fulfillment processes across APAC, ensuring alignment with country-specific requirements and timely delivery to support pre-sales demonstrations and deal closure - Served as a key sales support liaison, resolving fulfillment-related issues and addressing customer inquiries to maintain high satisfaction levels - Collaborated with regional and global stakeholders to confirm asset configuration and availability - Managed contract administration processes including initiating contract for signature, validating signed contract and ensuring documentation completeness for audit readiness - Coordinated with logistics team in handling cross-border shipments and local deliveries to ensure timely order fulfillment - Analyzed and forecasted asset utilization, aging request, contract expiry and demand trends to identify risks, opportunities and optimize planning - Collaborated with Finance on asset capitalization, retirement, depreciation analysis and NBV reporting via iERP to support accurate financial planning - Supported asset requisition by validating asset availability, checking asset BMC and obtaining CapEx funding approval - Managed asset lifecycle activities including extension, return, and sell, ensuring asset availability, contract compliance and timely support for sales opportunities - Generated and analyzed reports and dashboards on request aging and compliance status to support sales pipeline monitoring, management reporting, and operational decision-making - Ensured strict adherence to audit standards and internal control processes; participated in audits and responded to auditor RFIs - Acted as PIT focal, performing asset counts to ensure data and inventory accuracy - Conducted UAT testing for system enhancements, validating functionality prior deployment - Identified and implemented automation initiatives to drive operational efficiency, business transformation and innovation

  • Human Resources Officer at Robert Bosch Sdn Bhd
    Sep 2013 - Dec 2014 · 1 yr 4 mos

    Job Description: - Recruitment process including filter job application, deal with recruitment agency for candidate sourcing, interview arrangement, pre-recruit process such as preparation of offer letter, pre-employment checkup letter - Trainee management including end-to-end internship recruitment process, do hiring in SAP, handling all internship related issues like allowance and OT claim - Leave, Medical and Time management to process employees leave application and medical claims, maintain leave and medical entitlement in SAP and handle all SAP system issues related to leave, medical and time - Personnel Marketing to deal with university for internship vacancy and permanent job vacancy, and manage career fair related matters - Expatriate management including apply visa / work permit and accommodation sourcing for company expatriate - Training administration including to update company training calendar, sourcing training program for employees and register on behalf, process invoices from training provider - To deal with purchasing department to get the quotation, raise Bonaparte to order equipment needed by department - Act as HOD travel coordinator to book flight ticket and process all travel related invoices - To organize HR related events, for example Health Day, Diversity Day, and act as company committee in organizing company annual dinner - Act as supervisor and guide trainees in HR department