Wilkesboro, North Carolina, United States
Highly motivated and detail-oriented IT support professional with a strong customer focus and a proactive approach to problem-solving. Continuously seeks opportunities to enhance efficiency, productivity, and overall service quality. Currently providing IT support for over 245,000 employees across 1,825 Lowe’s retail locations through Lowe’s IT Services. Collaborates daily with cross-functional teams, various departments, business groups, and external vendors to ensure seamless operations. Certifications: CompTIA Linux+, LPIC-1, ITIL® v3 Foundation, and HDI® Support Center Analyst.
Provide second level support to resolve problems with products and applications and perform tracking and documentation by entering details of problems, status of service requests, and resolutions into the company tracking system. Performing the setup and maintenance of computer systems by installing and/or upgrading hardware and software. Interact with third party hardware and/or software vendors by initiating and supporting vendor services as necessary.
Perform diagnosis and troubleshooting of Lowe’s systems at the Lowe’s IT Services. Take requests for support, log incident tickets and implement workarounds to restore service as quickly as possible for Lowe’s employees utilizing Lowe’s IT retail technology in a continuously operating production environment.
Web services, administration, design, social media.