Slovenia
As a Product manager for internal products at Laundryheap, contributed to the following projects: - Development of a dedicated mobile app for partner drivers, enhancing order delivery processes and complete order items accountability - Automation of key internal processes, such as order rescheduling and outbound client communications, leading to a 40% reduction in the Support team's manual workload, and an increase in process efficiency - UX enhancements of the internal BackOffice system - Automation of operations for the Logistics, Support and Partners teams - Creation of a specialized app for cleaning partners, that streamlined order processing, completely automated order charging and order problem-resolution processes, and improved operational efficiency - Various updates of Laundryheap's web-based solution used by driver partners