Killingworth, England, United Kingdom
A Christian photographer and videographer based in North East England with over a decade of experience behind the lens. Currently exploring the creative world of instant photography, while working within the IT Crowd. My experience spans weddings, documenting protests like the A21 Walk For Freedom — with work featured in local newspapers — capturing the North East, photographing musical performances and stage preaching, and years of serving on a church media team creating images for social media. I’ve always taken photographs in one way or another, but around 2016 I made a conscious decision to serve my church as a photographer at Hillsong UK Newcastle. By 2026, many of the moments shared online are ones I’ve captured—and it’s through this journey that I truly learned and developed my craft. I also have well over a decade of experience working in IT Support and currently work at the Balfour Beatty, situated in the Newcastle Upon Tyne, in the North East of England. Links to Instagram, YouTube and more are available on my website here: www.simonneilscott.com
Within the IT Service Desk, I offer support through online chat, email, telephone and remote support. Supporting one of the largest construction companies in the world. With issues ranging from folder access to software malfunctions. Working with a small and dedicated team, I always strive to offer a confident and polite service to all those seeking our assistance.
As a professional photographer from Newcastle upon Tyne; I have a passion for capturing emotive moments, real people, beautiful architecture and to help promote the modern Church. My full bio and portfolio are available on my website. Social media links... My website - https://www.simonneilscott.com/ Instagram - https://www.instagram.com/simonneilscott Behance - https://www.behance.net/simonneilscott Facebook - https://www.facebook.com/simonneilscottphotography LinkedIn - https://www.linkedin.com/in/simonneilscott Twitter - https://twitter.com/simonneilscott Please read, follow and subscribe.
I spent 6 months within the 1st line IT Helpline, supporting both staff and students with IT issues and financial queries. The role included: • Working within a small but skilled team. • Offering Telephone, email and Live-chat support. • Checking student and staff information within SAP and SITS. • Use of the LogMeIn remote service. • Use of Active Directory to check accounts and add to printer groups. • Ticket management using software called ‘Support Works’. • Working towards KPI and SLA targets. • Supporting Citrix based working environments. • Supporting VIP customers. • Resetting of passwords. • Reporting faulty PCs, Macs, Printers and other hardware. • Attempting first time fixes and escalating tickets when required. • Helping to add printers via printer servers. • Assisting with data recovery for students and staff. • Installing of software. • Processing requests for new users and mail boxes. • Processing requests for shared file and shared mailbox access. • Taking out-of-hours calls from external Universities.
Single Point of Contact (SPOC) - 1st line support taking incoming telephone calls. - Recording customer Incidents. - Performing either a first-time-fix or progressing the call to the correct resolver group. - Ensuring SLA and KPI targets are maintained. - Two plaudits and two 'meetings of recognition' received (please see below). Change Request Processing (UDC) - Processing and completing customer orders. - Amending user information through the use of XML scripts and Citrix based QARs. - Queue management. - Ensuring SLA and KPI targets are maintained.
- 1st and 2nd line support. - Answering support calls from the customer. - Performing backups of data. - Installing hardware on site or via remote access. - Setting up new laptops ready for distribution. - Fixing slow performance or general faults via remote access. - Updating and programming in-house software to aid the telecoms sales team.