Lisbon, Lisbon, Portugal
-Develop and execute strategies to optimize business procedures, ensuring efficiency and seamless workflow across the organization. -Conduct thorough research and analysis to identify operational strengths and weaknesses, pinpoint areas in need of enhancement, and lead improvement projects. -Utilize complex data to streamline procedures and implement strategies that improve operational efficiency and profitability by minimizing wastage. -Define Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for various business units, establishing measurable service and performance levels. -Implement and maintain comprehensive dashboards across the company, providing a centralized platform for reviewing and replicating KPIs across all business units. -Collaborate with the Digital Transformation Director to align digital strategies with overall operational goals and objectives. -Act as a valuable member of the transition team, working across all regions to define solution processes, challenge existing company offerings, improve reliability, and identify opportunities for cost savings and risk reduction.
-Develop and execute the regional product and procurement strategy aligned with the organization's cost objectives and service standards. -Foster and strengthen relationships with suppliers, and actively seek new suppliers when necessary. Utilize these relationships to generate innovative solutions and ideas to overcome operational challenges. -Lead negotiations for supplier contracts, ensuring maximum margins and favorable terms. -Collaborate with stakeholders to optimize purchasing and utilization across the region, driving efficiency and cost savings. -Ensure compliance with all health and safety requirements with suppliers, maintaining a safe and secure operational environment. -Effectively communicate cost results and estimates to relevant teams within established deadlines. -Stay updated on the competitive marketplace through local market intelligence, identifying opportunities for improvement and innovation. -Secure, negotiate, and contract updated costs and tour content for the upcoming year. -Manage, mentor, and supervise the regional Product & Reservations team, providing guidance and support to optimize performance. -Actively promote the organization's social enterprise purpose through engagement with vendors and suppliers. -Ensure timely and accurate processing of all contracts, maintaining an organized and efficient system. -Monitor customer feedback to ensure contracted services consistently meet expectations and adhere to safety standards. -Lead and manage audits for the region, ensuring compliance and identifying areas for improvement. -Develop, manage, and report on the travel budget for the region, identifying cost-saving opportunities and optimizing financial performance. -Review monthly profitability reports with the Managing Director, providing insights and recommendations for improvement. -Take the lead on special projects and negotiations as assigned by the Managing Director, demonstrating strong leadership and problem-solving skills.
-Managing overall operations function for 8 products across Europe and Asia, ensuring efficient and effective processes are in place. -Delivering the forecasted annual budget and ensuring that EBITDA targets are met. -Forecasting, analyzing, and reporting business growth to identify trends and drive new business opportunities. -Providing monthly commentary on the performance of the month and quarter, highlighting key insights and recommendations. -Leading and managing local operations teams across Europe and Asia, fostering a collaborative and high-performing environment. -Acting as the system owner of operations and reservations software, ensuring its optimal performance and alignment with business needs. -Establishing and tracking key performance indicators (KPIs) to drive operational consistency and measure success. -Collaborating with cross-functional teams to structure business initiatives, develop work plans, conduct thorough analysis, and communicate final recommendations. -Driving discussions with local operations teams to develop both short and long-term operations strategies, aligning them with overall business objectives. -Working closely with department managers to ensure smooth operations and alignment across all functions. -Developing and implementing strategies that enhance the operational experience, optimizing customer satisfaction and loyalty. -Maintaining a comprehensive knowledge of all aspects of the hotels, including room rates, hotel policies, specials, availabilities, VIP guests, and hotel events. -Negotiating and managing contracts with external suppliers to optimize cost efficiencies and maintain quality standards.
-Provide comprehensive management and leadership to the reservations team, ensuring seamless operations across all products and services. -Assume overall responsibility for the operations function, overseeing products across Europe, Middle East, and Africa, while ensuring compliance with industry standards and best practices. -Successfully developed and implemented a highly effective staff bonus and commission framework, resulting in a significant increase in overall productivity and team motivation. -Conduct monthly accounts reconciliation for my cost center, ensuring accurate financial reporting and adherence to budgetary guidelines. -Foster and maintain strong relationships with both internal and external stakeholders, effectively managing their expectations and collaborating on key initiatives. -Drive B2B and B2C sales strategies, working closely with the sales team to achieve revenue targets and capitalize on market opportunities. -Manage sales, casework, and administration for my business unit, streamlining processes and optimizing efficiency. -Lead project management efforts for the successful rollout of client-facing products, ensuring seamless execution and on-time delivery.