Antibes, Provence-Alpes-Côte d'Azur, France
I’m an experienced Customer Experience (CX) and Voice of the Customer (VOC) leader specializing in building and managing impactful programs in Airlines, Travel Technology, Travel Distribution & Online Travel businesses. I passionately advocate for understanding and meeting customer needs through the design and implementation of transformative programs to enhance end-to-end customer journeys. I’m a travel and technology enthusiast at heart and I’m fortunate to work at the crossroads of these exciting industries.
Leading a team of CX experts focused on designing and implementing a company-wide program to harmonize customer experience and insights activities, driving transformative programs to enhance end-to-end customer journeys for our B2B customers.
Leading the Voice of the Customer (VOC) Program for the Airlines Customer Unit at Amadeus. We are a team of researchers, analysts and communication specialists delivering relevant and actionable airlines insights to generate measurable improvements in customer experience.
Managing strategic and operational marketing activities for the Online Travel Agency customer segment within the Northern, Eastern, Central & Southern Europe region.
Leading research projects for clients in the Oil & Gas industry
Market Research focusing on European Security Markets within Business Development division