Spain
Accomplished Program Manager with over 11 years of experience delivering complex global programs — from SAP deployments across 40+ countries to leading training transformation and AI innovation at Amazon. Currently managing a portfolio of 5 cross-organizational programs impacting 600+ facilitators and 90,000+ learners annually, with a focus on building scalable solutions that drive measurable quality improvements. Expertise in Governance, Stakeholder Management, Change Control, RAID Management, Planning, Process Improvement, Reporting, and Resource Management. Experienced across Agile, Waterfall, and PRINCE2 methodologies. A proactive professional who thrives in fast-paced, ambiguous environments and brings structure to complexity. Holds a Bachelor of Arts (B.A.) in Economics and Business from Università degli Studi di Firenze, a Master's degree from the University of Greenwich, and PRINCE2 certification.
- Own end-to-end delivery of 5 high-impact global programs spanning Training, Quality, and Operations organizations supporting a network of 600+ facilitators who train 40k+ learners annually. - Redesigned and launched a global Train-the-Trainer certification program that raised facilitation standards, improved learner satisfaction scores, and reduced failure rates and certification timelines — supporting 600+ facilitators across all regions who train 40,000+ learners annually. - Implemented a Continuous Learning program delivering quarterly micro-interventions that drove measurable improvements in trainer communication and preparation quality. - Designed and launched a workforce transformation program, shifting 330 team members into a hybrid role model that combined their core training and quality expertise with customer case resolution. - Built AI-powered dashboards, apps, and an AI observation tool that 3x'd observation capacity, automated data collection across 600+ facilitators, and delivered more detailed and consistent feedback than manual evaluations — transforming quality assurance from a sampling exercise into full-coverage, real-time insight.
- Central PMO and deployment PMO in 20+ SAP implementation projects including commercial unit and factory in 40+ countries. - Actively involved in setting up the PMO methodology and the embedment of project management areas such as RAIDs, lesson learned, deliverables, project plan tracking and report creation. - Provided PMO onboarding and system training to 500+ users. - Lead the building and maintenance of a Global document repository that holds 3k+ documents available for 30k+ users having a direct employee reporting to me. - Manage the governance process to review continuous improvement requirements and support markets live in SAP. This has helped achieving standardisation and collective benefits of about £20m per year. - Involved in the identification and roll out of the KPI and benefits realisation programme, supporting the market in gathering and analysing finance, supply and sales KPIs. - Prepared and chaired meetings with high level stakeholder (T400 and above).
- Develop communication plan, strategy and approach to support 3 SAP deployments. - Design and execute internal and external communication throughout the lifecycle of projects. - Lead communication campaigns and townhalls. - Lead monthly newsletter to ensure top-bottom communication within the deployment team and key stakeholders. - Prepare stakeholder mapping deliverables. - Support and track the implementation of 500+ impact of change.
- Leadership focused advisory, working closely with senior stakeholders, coaching and training management teams to drive efficiency and performance. - Designing, implementing and maintaining various tools to keep track record of key indicators of performance of the teams and to monitor current and future trends. Providing in depth data driven analysis to demonstrate how decisions could lead to expected target. - Leading numerous change management projects from initiation and planning through implementation and closing using Kaizen, Lean Six Sigma and Prince2 methodologies. - Identifying change opportunities and points of potential employee resistance and developing strategies to address those areas of concerns. - Developing and delivering behaviour change workshops, ensuring change initiatives achieve the target expected. - Designing and delivering induction workshops, systems training and creating of standardised training materials for operation managers to upskill their teams performance.