Łódź, Łódzkie, Poland
Senior operations and transformation leader with 20+ years’ experience across supply chain, customer service, Order-to-Cash, and shared services in multinational healthcare and FMCG environments. Proven track record of leading complex, multi-region operations while delivering transformation that drives performance, customer experience, and business outcomes. Currently leading end-to-end customer order fulfilment across META, managing a 44-person organisation. Accountable for service performance, operational stability, and continuous improvement across customer service, planning and quality. Deliver impactful, data-driven transformation—spanning O2C simplification, governance, KPI harmonisation, and large-scale programs such as STAR—achieving measurable results: First Time Right 55%→91%, €500K–€800K annual productivity gains, and product availability 80%→99%. Recognised for building high-performing teams, developing leaders, and embedding a culture of accountability, coaching, and continuous improvement. Trusted partner across Commercial, Finance, IT, Logistics, and Operations, turning strategy into scalable execution. Driven by leadership roles that combine transformation, operational excellence, and people development to deliver sustainable, measurable impact.
As the Senior Supply Chain Manager within the Growth Region, I lead the Order Fulfilment organisation for META (approx. 40 people). Including 4 Supply Chain Managers and 2 S&OE Managers. In my role, I am committed to advancing Philips' strategy and vision by driving operational excellence and fostering a culture of continuous improvement. By leading the DX - META Supply Chain teams, I ensure that our order management processes are aligned with Philips' strategic objectives, ultimately enhancing customer satisfaction and operational efficiency. My focus on digital transformation and data-driven decision-making supports Philips' vision of leveraging technology to improve healthcare outcomes and operational performance. By optimizing resources and fostering strong partnerships with stakeholders, I contribute to the company's goal of delivering innovative solutions that meet the evolving needs of our customers.
• Lead key Transformation projects for GBS Europe Services and PMO for all transformational projects. • Supporting the Services department with Project Management and Continuous Improvement expertise. • Leading Subject Matter Experts Team for the O2C value stream. • SPOC for Europe region leaderships, for the harmonisation of operational processes execution. • Responsible for the Knowledge Management governance within the GBS Europe Services. • Drive cultural change towards a Problem Solving approach, using appropriate methodologies. • Responsible for delivering 2024 productivity targets of over 800€K.
• Leading Experts team for IB, Service Contracts, Resource planning, Time and Material Quotation, Parts ordering, and Billing processes. • Proactively identify areas of opportunity for process improvement and provide solutions based on expertise collaboration and data analytics. • Focusing on Process Optimization, End-to-end Transformations, Operational Excellence, and Cost Reduction. Make process design and development recommendations to standardize, improve, or redesign processes to meet business needs • Support SSD Operations Lead to develop a culture of continuous improvement, scaling governance, templates, and standard ways of working. Lead use of operational practices, best ways of working and business training. • SSD PMO and PM Lead for transformation and productivity projects, delivering productivity for over 500K€ in 2022 and 600K€ in 2023
• Developing and implementing commercial strategies – Sales Targets, Pricing and Gross Margin • Coordinate cross functional teams (Account Managers, Customer Service Specialists, and Inventory coordinator) • Negotiating commercial agreements with both clients and manufacturing suppliers • Creating and implementing new standards and way of working, with a continuous improvement methodology • Designed and implemented an effective and efficient forecasting system which simplified the inventory management and gave a more agile control to unforeseen changes. • Optimized supply chain and supplier base via creating long term relationships and collaborations., reaching a 99% products availability. • Increased our customer retention and customer’s satisfaction through effective training and procedures of our teams.