Papillion, Nebraska, United States
Creative support professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer fucosed with diverse industry experience including insurance, technical support and retail. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment.
2004–Present Mutual of Omaha Omaha, NE Senior Business Systems Analyst • Reviewed and tested new software applications • Created new databases and made enhancements through Lotus Notes Programming, Jira and other systems. • Supported the Division with ongoing technical issues with any application • Developed training and implemented new or improved processes • Handled NILS administrative duties and billing • Monthly budget reporting and annual budget projection • Very familiar with Microsoft Office Suite • Developed Macros and Templates with VB coding • Worked with IS and other departments to find problem solutions and fixes for Associates • Set up New Hires 2003-2004 Mutual of Omaha Omaha, NE Policy Drafting Assitant • Filed advertising with the State regulators • Updated Advertising Filing Requirements database • Researched state regulations, addressed State Insurance inquiries 1999 - 2003 Mutual of Omaha Omaha, NE Claims Examiner • Experienced with PCAI and CCS Systems • Interpreted contract language for applicability to claims on all product lines • Investigated and analyzed claims history and medical necessity • Communicated with policyholders, doctors, etc. 1998 - 1999 Mutual of Omaha Omaha, NE Claims Support Lead • Reviewed, Filed and Calculated Cost Reports • Assigned Refunds • Developed Spreadsheets for Quality Review and Schedules for Clerks 1997 - 1998 Mutual of Omaha Omaha, NE Claims Support Clerk • Assembled Correspondence for Distribution • Daily Inventory of Claims
Boutique with Tanning and Nail Service