Detroit Metropolitan Area
Alumnae of Michigan State University, with BA in Journalism with a concentration in Editorial Reporting.
Led User Acceptance Testing (UAT) initiatives for digital platforms, including OnStar’s Online Enrollment (OLE) and General Motor’s Owner Experience and MyAccount websites, ensuring high-quality customer experiences and reducing production defects. Directed and mentored cross-functional UAT teams, establishing testing standards, assigning priorities, and driving successful execution of test plans across multiple concurrent releases. Developed and implemented comprehensive test strategies, leveraging tools such as Azure DevOps (ADO), Atlassian’s Jira, and virtual testing environments to improve test coverage, defect identification, and release readiness. Served as the primary liaison between business stakeholders, product owners, and development teams, providing transparent reporting on testing progress, defect trends, risk assessments, and release quality metrics. Influenced release decisions by identifying critical risks, recommending mitigation strategies, and driving defect resolution efforts across geographically distributed teams.
• Monitors the performance of Dealer Chat advisors, identifies training needs and revamps job aids related to everyday duties • Manages the daily operations of the Dealer Chat team and directly responsible for the morale, welfare, and growth of team members • Conducts monthly, bi-weekly, and weekly 1-on-1 meetings with Dealer Chat advisors to provide individual coaching, identifying employee and customer roadblocks • Partnered with LivePerson Automotive and ActivEngage to create training materials and presentation when implementing new department chat tools • Writes, edits, and implements new Dealer Chat processes for publishing within GM Answers • Coordinates staff recruitments, schedules and conducts candidate interviews to find best talent for team • Implemented target goals by setting and enforcing standards for conversion, response time, and quality • Editor-In-Chief & Founder of our department newsletter, The (Chat) Icon, which fosters employee engagement, diversity and inclusion
• Managed billing, enrollments, and service for 1,300+ dealership accounts within the General Motors Dealer Chat program and Holden Dealer Chat program • Created GM Branded marketing materials to promote Dealer Chat program • Engaged and educated dealerships, both in person at GM dealer events and via phone, on the features and benefits of service to increase brand awareness and enrollment for GM Dealer Chat • Provided dealers with metrics for their paid chat services and opportunities to increase chat/lead volume • Troubleshot various technical issues with dealerships and worked with partnering chat service provider to resolve ongoing issues
Goodgirlgonefab.com is a women's beauty, style and lifestyle blog that I created after interning in NYC for a stylist and travel blogger. While interning, I realized that I had the same passion and determination to create my own medium for young women who are looking to find their personal style and are interested in the world of makeup and beauty products. As an inspiring editorial writer, I decided to gain more experience I would start my very own publication. I write, edit, produce, film, and shoot all of my own content as well as design all of the art and graphics for my site as well. Good Girl Gone Fab is a new site but will continue to grow as I build and create more content for women who want to feel empowered and fabulous.
Served as a contributor to popular beauty and makeup platform Wake Up And Makeup. Wake Up And Makeup started as a Instagram beauty account sharing makeup inspiration and quick tutorials from popular beauty influencers. In 2017, Wake Up And Makeup launched their very own website sharing articles about the latest beauty news, reviews and tips for lovers all all things beauty! As a contributing writer, I helped to created digital content for the website itswakeupandmakeup.com. The articles written were fun, entertaining but most of all concise and informative-teaching our audience about makeup trends, techniques and product launches. I also served as the Twitter account manager, working to engage the Wake Up and Makeup following as well as expand to new demographics.
As a Sales Advisor at H&M I am responsible for assisting and inspiring customers to find their personal style within our store. I direct customers to find merchandise, check out and ring customers at the cash point, style and display garments on the sales floor, and assist managing staff with banking. As a Sales Advisor, I am becoming proficient in multitasking and customer service which have been key aspects to succeed at the company.
As a cashier at Sephora, I was responsible for assisting clients at the beginning, middle and end of their shopping experience at the store. I multitasked while assisting clients with products and beauty tips while ringing up their purchase to ensure a speedy and sufficient visit. As a lover a beauty, I also was thrilled to engage with clients about tips to enhance their natural beauty and teach beginners who were excited to try new things.