Brisbane, Queensland, Australia
With close to 10 years of leadership experience in finance and banking, working across different departments and functions. My core competencies include senior stakeholder management, team coaching, team development, and customer insight analysis. I have successfully led and mentored high-performing customer service teams, leveraging data analytics to advise on customer experience improvements and strategic decision-making. I am passionate about delivering exceptional customer experiences while ensuring adherence to regulatory standards and key SLAs. I have successfully led and coached high-performing teams, both onshore and offshore, to implement best practices, optimise processes, and resolve issues. I have also collaborated with senior leaders across the business to identify and address systemic problems, leverage customer feedback, and drive innovation and growth. I hold a Certificate in Executive Leadership from Deakin University, and I am always eager to learn new skills and technologies that can enhance my expertise and effectiveness.