Leiden, South Holland, Netherlands
In the years, my knowledge and expertise in Learning & Development strategies and tools, curriculum development, training facilitation, capacity-building, employee's engagement, e-learning development, enhanced by a solid background in digital communication, Leadership development and Coaching, have blended into a unique skill set which can be utilized in various combination with equal success. No matter whether I am training professionals, advising and leading teams, developing and implementing training strategies, coaching employees, etc.. what drives me the most in my job is inspiring people. I love to support people and organisations to achieve their wished transformation and results. My colleagues, superiors and clients describe me as an inspiring professional, a warm-hearted and daring coach, a result-oriented professional and a very skilled intercultural communicator. When I am not working I am likely walking in nature, listening to music, watching movies, practicing yoga, meeting friends, reading, playing tennis, learning something new and travelling whenever I can. "Education is the most powerful weapon for changing the world" (N. Mandela)
- Lead iCRA course coordinators and trainer teams to deliver hands-on and highly practical courses that make a real change on peoples’ life; - Co-developed and lead the iCRA Leadership training programme for world-wide audiences; - Lead the facilitation of iCRA courses and trainings, guide and coach co-trainers and trainer teams; - Lead organizational learning of iCRA on capacity development approaches, methods and tools. - Supervise the planning, design, implementation, quality control and profitability of iCRA courses; - Continue developing iCRA’s’ open and tailor-made course programmes, both in the Netherlands and globally, and help commercialize them; - Liaise and network with clients and potential financing sources to acquire fellowships or financing for courses; - Maintain iCRA’s visibility and profile iCRA as a training organization, including identifying opportunities for collaboration and/or course development; - Identify training needs, develop training programmes and lesson plans to deliver effective learning; - Develop learning materials (print, audio/visual) to support the (blended) training plans; and evaluate the effectiveness of training programmes undertaken; - Independently acquire training assignments and projects and support the marketing of prospective training events; - Negotiate, prepare agreements, subcontracts (for partners, consultants, services, goods) needed for course or project implementation; - Monitor course or project inputs, expenditures and achievements, to ensure that overall objectives are achieved, and that revenues and expenses are consistent with contract provisions;
• Co-developed curricula, e-courses, training courses, varied learning material, and successfully coordinated work with content experts, advisors, trainers and designers, meeting 95% of deadlines. • Increased online and face-2-face learners’ engagement and satisfaction levels by: better researching and determining learning needs; identifying and filling content and visuals gaps in existing courses; improving internal course-development processes, content and delivery methods. • Created visuals for e-learning and online communication (infographics, videos. reports, etc.). • Run the improvement and implementation of the yearly online communication and learning strategies based on past practices and results, data, target audience’ analysis, delivery channels, wished objectives. • Coordinated joint training, capacity building and online communication activities within the HER CHOICE programme – working on child marriage-free communities with 30 partners in 10 countries worldwide
Main tasks and responsibilities: • Co-founded, promoted and further developed the in-house UTZ Academy and all its curricula, courses (online and face-2-face), blended learning strategies, training material, etc. needed to best achieve learning goals and meet training needs of target groups. • Led the research and development of the new e-learning strategy, and its translation taking into an e-learning vision, plan and approach; contributed to the global training strategy and its implementation. • Co-responsible for project collaboration, training delivery, workshops’ facilitation, on-the-job coaching, capacity building and capacity strengthening within Europa, Africa, Latin America and Asia. • Trained and coached colleagues and other trainers on main e-learning and face-2-face training and facilitation approaches, best practices and tools. • Coordinated the development of diverse e-courses and online learning material with several stakeholders. • Advised and supported directors, managers, colleagues and trainers on Learning & Development matters, training policies, learners’ engagement, and best blended-learning and participatory training approaches; • Organized and facilitated education events, workshops, training courses, team-building retreats, etc. which scored high levels of participants’ satisfaction. • Built, enlarged and maintained a network of learning-oriented partners and competent trainers, contributed to learning projects and public-private partnerships worldwide within the Sector Partnerships program. • Collaborated closely with the HR department on curricula and courses for employees’ development. • Ran internal and external UTZ Academy online communication activities (newsletter, surveys, blogs, etc.). • Responsible for training coordination, Learning cycle management – from needs assessment and situation analysis to monitoring, evaluation and improvement –, reporting on costs, performance, satisfaction levels.
In the Netherlands a Works Council (Ondernemingsraad, OR) promotes the interests of the employees within a company/ organization and its role has to be intended mainly as a means of employee representation in the interest of the proper functioning of the organization with respect to all of its objectives. As a member of the Works Council I represent employees of the organization at all levels in discussions and negotiations with the Board of Directors. As Chair I represent the whole Works Council on various occasions, I take care of its main communication activities, coordinate and organize several activities, make sure that the team works effectively and contribute to its high level of professionalism and accountability.
- Point of contact for existing partners, customers and prospects, processing their applications to join the program, assisting them with their questions and issues per phone, e-mail and at events. - Several administrative tasks, data and relations management. - Recruitment of new colleagues, coordinating and supervising assistants’ work. - Lead and coach other colleagues in the team to perform at their best. - Coordination with other departments and internal procedures improvement. - Developing and organizing regular trainings, webinars, conference calls, distance learning trainings for customers and prospects. - Preparing and sending post-trainings surveys. - Meeting customers and prospects, giving them presentations and trainings, advising them on communications and marketing activities. - Administrating the program finance and keeping archives and databases updated. - Internal administration and coordination of the cocoa program in collaboration with different departments. - Project management.