Cranbrook, England, United Kingdom
Enablement Manager specialising in Systems and Business Development Proven success in improving international governance and reporting by implementing innovative technologies and applications. Vast experience managing the delivery of successful global events from the initial concept through to fruition. Strong communicator who can converse at all levels, and establishes excellent stakeholder, colleague and client relationships. Utilises leadership abilities to motivate and support a team to work as a unit and deliver outstanding results. Manages and prioritises large workloads to ensure all deadlines are achieved. Proficient in project management, account management, strategy and planning.
• Developing and implementing tools, policies and processes • Supporting global colleagues to deliver strategic meetings and effectively engage with clients • Establishing strong relationships and communications with global and affiliate colleagues and vendors • Collaborating with colleagues to determine their requirements and gaps • Sourcing appropriate solutions • Creating CE policies and processes • Advising colleagues on best practices to optimise usage • Enhancing the efficiencies and effectiveness of CE • Embedding compliant and ethical initiatives • Monitoring the adherence to compliance obligations • Challenging instances of non-compliance • Liaising with HCP’s, HCO’s and PO’s • Collaborating with global vendors • Implementing standardisations to achieve consistency • Realising resources across all markets • Implementing CVENT and SpotMe meeting management tools and platforms • Facilitating the SME for all enquiries and issues • Creating processes to improve collaborative working, access to resources and CE planning • Remaining self educated in technological advances and tools • Identifying means to reduce costs • Initiating a “Call Centre” approach to assist the delivery of meetings and events
• Global Integration of Events Management Tools, Applications and Systems • International Project and Campaign Management • Stakeholder Engagement • Collating Central Distribution Lists • Compliance • Complex Issue Resolution • Contract Management • Systems Development • Real Time Reporting Enablement • Streamlining ToV Processes • SOP Implementation
• Global Account Management • International Client Relations • Travel, Meeting and Events Management and Alignment • Business Travel Programme Development • MI • Report Production • Stakeholder Engagement • SOP Implementation • KPI’s • SLA’s • Dedicated Team Support Implementation • Leadership
• EMEA Account Manager • Primary Point of Contact and Support • International Client Relations • Complex Issue Resolution • Process and SOP Development • KPI’s • SLA’s • Dedicated Team Support Implementation • Project Management • Report Production • Attending Global Meetings and Congresses • Stakeholder Engagement • Communications • Business Travel Programmes • Networking • Business Development • Commercial Awareness • Strategy and Planning • Presentations • Cost Controls • Negotiations • Communications • Compliance • ToV Implementation • Systems Development • Data Management • Crisis Management