Ho Chi Minh City Metropolitan Area
I am a people-focused operations and training professional with 8+ years of leadership experience in the education sector. My background includes managing teams, designing and implementing training programs, improving service delivery, and driving operational efficiency — all in fast-paced, multicultural environments. At Wall Street English, I have led center-level operations, built and developed high-performing teams, and introduced cost-effective academic solutions that improved quality and profitability. I’ve also played a key role in new center launches, curriculum innovation, and cross-functional collaboration with sales and marketing teams. What drives me is building systems that help people succeed — whether through thoughtful process design, targeted training, or coaching teams to higher performance. I bring a calm, analytical mindset to problem solving, and I thrive in roles that combine strategy, communication, and execution.
I lead a team of dedicated customer service experts and ESL teachers to provide a premium student experience for adult English language learners in Vietnam.