Geneva, Geneva, Switzerland
I am an international executive with over 12 years of experience in sales, service and business transformation within premium industrial environments. I currently serve on the Executive Committee of a global industrial group, where I play an active role in driving cultural and organizational transformation, aligning leadership behaviors, operational models and customer-facing strategies with long-term business vision. My mandate goes beyond performance delivery and focuses on shifting mindsets, ownership and decision-making models across international teams. In parallel, I lead global customer-facing strategies with dual P&L responsibility (70 MCHF & 150 MCHF) across Europe, Asia and the Americas. A key part of my role is transforming Customer Service from a repair-driven, cost-focused function into a customer success and value-creation model, integrating service, spare parts, digital platforms and customer experience. My expertise spans customer experience and customer success strategy, go-to-market models, performance governance, pricing and analytics, as well as the governance of digital enablers such as CRM, customer platforms and BI tools. I am driven by building accountable, high-performing international teams and translating strategy into sustainable execution.
Additional responsibility held in parallel with my Customer Service Officer role. Global responsibility for Sales, Service and Marketing strategy for the Dobby business, one of the four pillars of Stäubli’s Textile Division. Leading a team of 25 people (including 4 managers), I define the go-to-market strategy, product portfolio positioning and customer approach across international markets, with a strong focus on Asia. Key focus areas include protecting market share, supporting growth in emerging markets, developing selective retail and partner models, and ensuring strong alignment between product strategy, customer needs and brand positioning.
Member of the Textile Division Executive Committee, with global responsibility for Customer Service and Customer Experience strategy. Beyond operational leadership, my role is to lead a deep cultural shift of the service organization, moving from a repair-centric and cost-driven mindset to a customer success, value-oriented and accountable model. This transformation impacts leadership behaviors, performance management, incentives and cross-functional collaboration across the division. I lead a worldwide organization of approximately 200 people across 18 business units and 5 production sites in Europe, Asia and the Americas, defining multi-year roadmaps for services and spare parts, driving operational excellence, and embedding digital platforms and data-driven decision-making as enablers of sustainable customer value.
Strategic interface for Stäubli’s main global customer, acting as a long-term business partner across sales, quality, R&D and digital integration topics. This role involved coordinating complex, multi-year relationships at group level, ensuring business continuity and supporting joint strategic initiatives across regions and functions.