Warrington, England, United Kingdom
With over 20 years experience of sales and sales management, I am dedicated to helping customers to find the best solution to their needs through a consultative approach. Being somewhat of an introvert, most people who meet me would not think that I work in a sales environment, but I have, what I believe, to be the biggest skill required, I'm a great listener. With an ability to quickly absorb information and detail, I can then present the right solution in the most appropriate way to demonstrate how I can meet their need. Combined with a great work ethic this has led to a reputation in building and maintaining customer relationships and raising levels of repeat custom while maximising profitability. I have been able to consistently achieving set targets whilst managing expectations through a pro-active approach. Respected as an integral component of a committed and dedicated sales team. Specialties: BEng Mechanical Engineering, problem solving, sales, teamwork, detail orientated.
Account Manager with a strong focus on supporting Local Government organisations to deliver efficient, citizen-focused services through innovative technology solutions. At NEC Software Solutions, I work closely with councils and public sector stakeholders to understand operational challenges and align them with scalable, data-driven solutions. I specialise in building long-term strategic partnerships, ensuring customers maximise value from digital transformation initiatives across areas such as revenues and benefits, citizen services, and regulatory systems. Known for a collaborative, consultative approach, I bring together technical expertise, commercial insight, and a deep understanding of the public sector landscape to drive measurable outcomes and continuous improvement. Key Skills Account Management & Client Success Local Government & Public Sector Engagement Digital Transformation Stakeholder Management (Senior & Operational) SaaS & Software Solutions Contract & Commercial Management Service Delivery & Performance Improvement Relationship Building & Retention Business Development & Upselling
Dynamic and results-driven Sales Team Leader with over 8 years of experience leading high-performance teams in fast-paced environments. Known for a hands-on, supportive leadership style that empowers team members to reach their full potential while achieving and exceeding sales targets. Adept at developing and implementing sales strategies that align with company goals, and passionate about building a positive, collaborative team culture focused on continuous improvement and customer satisfaction. With a proven track record of managing and mentoring a team of 4 direct reports, I excel at identifying individual strengths, providing targeted coaching, and fostering a motivated, goal-oriented atmosphere. I leverage data-driven insights to monitor sales performance, optimize processes, and refine strategies, ensuring my team consistently delivers top-tier results. Adept at handling escalated customer issues, I maintain a strong focus on relationship-building, ensuring that both customers and team members receive exceptional service. I thrive on challenges and embrace opportunities for growth and improvement, making me a strong asset to any sales-driven organization. Core Competencies: Sales Leadership & Coaching Team Development & Mentorship Goal Setting & Performance Management Data Analysis & Reporting Sales Strategy & Execution Customer Relationship Management (CRM) Conflict Resolution & Problem Solving Communication & Negotiation Cross-Department Collaboration
Within the sales team my role is to work alongside other departments to help our customers maximise efficiency by delivering the most effective software solutions/services to meet their needs. Predominantly in the public sector, my customers need to deliver the best outcomes for their citizens ie user friendly interfaces, as well as being able to demonstrate that they can increase productivity and reduce costs. I am able to deliver this with the suite of innovative and industry leading products and services and my disposal. Not letting my lack of specific industry experience hinder me, I have been able to use my transferable skills built up over my career to settle in to my new team quickly. With an ability to learn quickly and a tenacious approach, I have added value to the team with a fresh set of eyes and ideas. This has been typified by my first responsibility of being tasked to improve the performance within our current Document Management customers. Liaising with both the account managers and the product team, I was able to create a consistent compelling message to present to customers. With a systematic approach to contacting customers at the right time and to the right person, coupled with encouraging a renewed focus within the team, I was able to help to achieve over 150% of target in my first year.
As a Forester Life Financial Adviser I offer a home-based personal financial planning service to help meet the current and future financial needs of our new and existing members.
Working on the Vodafone campaign on the Small Business Team this role involves taking calls from business owners and looking after their accounts while in contract with Vodafone. Looking after all aspects of their mobile communications contracts as well as Business Broadband contracts I am responsible for both upgrades and new connections as well as additional products such as insurance and Vodafone Business Services. A fast paced environment requiring the ability to work quickly and efficiently while hitting sales and productivity targets as well as meeting the exacting customer service standards expected.
Temporary contract to cover the additional workload over the Christmas period. This role covered all aspects of working in the Warrington mail centre. Duties included sorting mail and parcels, scanning and processing tracked parcels as well as general housekeeping.
Working alongside the Used Car Manager in one of the busiest BMW dealers in the country
Responsible for the used car operation at a busy premium brand in the north west.
Responsible for delivering a consistenly high finance penetration and profit per unit accross both new and used MINIs. Working with 8 sales executives to deliver a premium experience to our clients and meeting all aspects of FCA compliance.