Wittenberg, Saxony-Anhalt, Germany
Cloud Engineer currently completing an intensive Software Engineering program at Masterschool, with a strong focus on AWS, Python, Terraform, and CI/CD. I bring a unique background in customer service and quality analysis, having worked in high-volume environments where communication, reliability, and structured problem-solving were key. Through hands-on projects and real-world deployments, I’ve developed skills in infrastructure as code, cloud-native app development, and automation. Tech Stack: – AWS (EC2, RDS, S3, IAM, CLI) – Terraform & AWS CDK – Docker & Linux – CI/CD pipelines, GitHub Actions – Python (Flask), SQL (SQLite & SQLAlchemy) I’m now looking to grow further in a DevOps or Cloud Engineering role, where I can contribute to scalable infrastructure and learn from experienced teams.
- Handled more than 2,000 customer calls, providing support for daily banking inquiries. - Maintained an average customer satisfaction score exceeding 90% through effective communication and problem-solving.
- Monitored service quality across a high-volume support environment with over 2,000 monthly interactions. - Delivered structured feedback to team leads, contributing to a 15% improvement in first-call resolution rate. - Applied analytical methods to evaluate support performance, laying the foundation for later work in cloud and process automation.