Cheltenham, England, United Kingdom
Director of Cloud Operations | Strategic Leadership in Scalable Infrastructure | ISO & ITIL-Aligned Service Excellence | Stakeholder Management | Finova As Director of Cloud Operations at Finova, I am passionate about tecnology and its potential to transform client outcomes whilst delivering operational excellence at scale. My approach is always client-first: I strive to deliver solutions that are not only technically robust but also aligned with business goals and user needs. I’ve led multiple complex programme implementations, re-platforming programmes and driven significant operation performance improvements. My role spans the strategic oversight and continuous improvement of hosted services across our mission-critical lending, servicing and savings platforms including Enterprise, MSO, and Equity Release. I have over 30 years of technical expertise in mortgage systems and CRM implementations for major banks, building societies and other blue-chip clients across the UK and Europe. My leadership is defined by building high-performing teams, mentoring talent, and fostering a culture of accountability, innovation, and resilience. Working to ISO 27001-aligned frameworks and ITIL-based service management, I oversee infrastructure governance, service reliability, and operational compliance—ensuring our environments meet the highest standards of availability, performance, and security. I work closely with cross-functional stakeholders—from Product and Engineering, Sales to Support - to ensure seamless service transitions and exceptional client outcomes.
As Consultancy Director I am responsible for the leadership and development of the Consultancy practice at Iress. I have a proven track record gained over more than 20 years for the successful management and delivery of major Financial Services and CRM systems for an extensive list of major banks and other blue-chip clients in the UK and Europe. I have a broad range of experience in lead roles covering stakeholder management, analysis and design, development and delivery, including managing and running IT teams both in-house and off-shore, across the SDLC.
Lead Technical Consultant responsible for the formation and development of the Technical Consultancy practice.