Porirua, Wellington, New Zealand
I’m a technology delivery professional with experience spanning major international events and enterprise technology operations. Currently, I work as a Solutions & Integration Engineer and 2IC of the Technical Delivery Team at ECL Group, where I deliver system integrations, automations, and cloud-based solutions that support New Zealand’s critical fuel and retail infrastructure. Earlier in my career, I served as a Venue Technology Manager at global sporting events including the Olympics, FIFA, and UCI World Championships. In these roles, I was responsible for end-to-end technology delivery: leading venue technology teams, managing vendors and stakeholders, and ensuring that mission-critical systems were operational under immovable deadlines. This gave me hands-on experience in project management, leadership, and technical problem-solving in high-pressure environments. At ECL, I expanded on that foundation as Helpdesk Team Leader, where I managed Level 1 and 2 support teams, improved service processes, and built a culture of collaboration and accountability. This role sharpened my ability to run sustained operations and mentor staff, complementing my event-based delivery experience. Today, in my engineering and 2IC role, I combine technical depth (Python, PowerShell, API integrations, cloud platforms, IoT) with leadership and delivery experience to bridge business needs and technical solutions. My focus areas include: Technology delivery & project management — ensuring solutions are delivered on time and aligned with client needs. Team leadership & development — coaching, mentoring, and creating high-performing teams. Systems integration & automation — streamlining processes, improving reliability, and enabling smarter operations. Client and vendor engagement — managing relationships and ensuring trust through rock-solid delivery. My career path shows a consistent theme: leading teams and delivering technology that performs under pressure. My next step is to progress into technology management, where I can combine my integration expertise, service leadership, and event delivery mindset to make a wider impact.
Serving as a senior member of the Technical Delivery Team, providing leadership support and acting as 2IC when required. At ECL Group, I design, build, and maintain software and hardware integrations across customer systems, ensuring critical technical equipment and services run seamlessly nationwide. As part of the Technical Delivery Team, I bridge the gap between customer needs and technical solutions, while also supporting leadership responsibilities as 2IC. What I do: Solution design & implementation – Translate business and customer needs into technical solutions, including API, middleware, and cloud-based integrations. Automation & scripting – Develop and maintain tools (Python, PowerShell, etc.) to streamline provisioning, monitoring, and reporting. Technical consulting – Provide input through pre-sales and delivery phases, working alongside Solutions Architects and pre-sales consultants. Continuous improvement – Document architectures and processes, while driving initiatives that improve efficiency and reliability. Safety & sustainability – Support ECL’s strong commitment to safety, environmental responsibility, and customer trust. Highlights & impact: Delivered integrations that improved operational reliability and client satisfaction across New Zealand’s retail and fuel infrastructure network. Created automation that reduced manual overhead for monitoring and reporting. Recognised for building strong client and vendor relationships while ensuring robust, scalable solutions. Active contributor to ECL’s culture of safety, innovation, and rock-solid delivery. Core skills: Systems Integration | Automation & Scripting (Python, PowerShell) | API Development | AWS & Azure Cloud | IoT & Connected Devices | Microsoft O365 | Technical Consulting | Continuous Improvement | Client Engagement
Led the Level 1 and Level 2 Helpdesk team supporting ECL’s nationwide operations, ensuring critical technology and infrastructure across New Zealand’s fuel and retail networks remained operational. Reported to the Helpdesk & Technical Services Manager. Key responsibilities: Managed and mentored a team of support analysts, driving performance and professional development. Oversaw day-to-day service desk operations, ensuring SLA targets and customer expectations were consistently met. Acted as escalation point for complex incidents and major outages. Partnered with Technical Services, Delivery, and Field Engineers to coordinate resolution and long-term fixes. Maintained dashboards and reporting for service performance and incident trends. Key achievements: Improved response and resolution times through automation and dashboarding initiatives (including NinjaOne API integration). Implemented streamlined incident management processes, reducing repeat issues. Recognised for building a collaborative, customer-focused team culture. Supported the Technology Solutions restructure, transitioning into the Solutions & Integration Engineer role in 2025. Core skills: IT Service Management | Leadership & Mentoring | Incident & Escalation Management | Service Desk Operations | NinjaOne Monitoring | Process Automation | Stakeholder Engagement
We provide services for sports & events by assisting organisations with knowledge and services for events and series. This includes: Event Management Series Management Entries & data handling Timing/Results Technical & Operational support Event Documentation & Reporting Volunteer Management Any other tasks required to run a successful event or series.