Wrexham, Wales, United Kingdom
I’m an experienced, adaptable and highly motivated retail professional with excellent interpersonal, team engagement and leadership capabilities. Competent at delivering business targets and deadlines under pressure, using initiative when problems occur and consistently maintaining an exceptionally high level of customer service. Looking for a challenging role in a sales leadership position to develop and build on existing skills.
July 2023- present, IFOR William Trailers Retail Sales Management Responsibility for driving business growth from one sole site in Corwen to multiple sites throughout Wales and Cheshire. Collaborative working with team members, building positive relationships through coaching, developing and motivating, actively recruiting for business expansion. Implementing and managing a new induction process, proposing to stakeholder’s staff reward and incentive revamp, dealing with any queries in a proficient manner. Identifying new client opportunities, educating team members on progress and providing assistance and guidance on managing client portfolios. Building key relationships with traders and clients, attending business events including Royal Welsh Show/Denbigh Show, proactively expanding business opportunities.
April 2022-July 2023, Magnet Multi-Site Manager Responsibility for the management of 2 retail branches and trade site, ensuring teams consistently delivering to business targets and KPI’s, providing guidance and dealing with any problems accordingly. Overseeing the training and development of staff members, offering direction and support according to individual needs. Leading the teams in achieving 430% of the target during the "Peak Season" in comparison to previous years' performance, securing the 4th position across the entire estate during the Peak Quarter in inaugural year. Collaborating with Head of Customer, relaying information to store, assisting in driving performance, increasing YTD customer score of 71% to 80% in 8 months, resulting in being awarded Regional Customer Champion. Cross functionally working with People and Culture, supporting the company in fostering regional team passion and enthusiasm, devising innovative approaches to generate funds, aiming to raise over £500 for Macmillan Cancer Research through activities such as team lotteries and bake sales, resulting in being awarded Regional Charity Champion. Serving as a Regional Coach, supporting stores in achieving and advancing critical business objectives, delivering presentation of success to stakeholders. Leveraging a CRM system “My Projects”, boosting active engagement from 14% to 34%, resulting in heightened customer satisfaction and enhanced monitoring of regional performance.
May 2006-April 2022, Orange/EE/BT Regional Commercial Manager/Regional Customer Lead/Senior Manager Responsibility as Regional Customer Lead for managing 23 Midlands-based stores with a focus on delivering outstanding customer service. Successfully addressing Ombudsman complaints, utilising Net Promoter Score as a performance metric, reducing overall complaints and securing the top position in the Central Division in 2019. Leading and managing a portfolio of 26 stores in the North East region, delivering exceptional results in achieving KPI’s despite challenges posed by a struggling demographic and previous underperformance vs targets. Effectively revitalising store performance in addition to spearheading the successful launch of a new product. Delivering presentations to stakeholders outlining product launch strategy launch, resulting in outperforming other regions and earning recognition as the highest-performing region. Elevating a store's ranking from 427th to 126th within 6 months, maintaining peak performance for three consecutive years, earning it the coveted 'T25' status among the top 100 stores nationwide. Following success assuming a regional support role as Deputy of Area, with responsibility for coaching, inspiring, and leading the team during the Regional Manager's absence. Receiving recognition and prizes both individually and on behalf of the team, awarded Best Performing Store during an Apple product launch. Managing multi-sites on numerous occasions, in line with business needs and requirements, repairing underperformance through coaching and developing teams.