Greater Portsmouth Area
Over 20 years of experience delivering service management solutions across public and commercial sectors. Granular knowledge of the real challenges faced by service industry leaders. Have helped innovators such as Great Ormond Street Hospital, BBC Monitoring, Fatface, MacDonalds Restaurants Ltd., and Leica Microsystems. Worked with key industry brands across the UK to help map their path out of COVID. Sharing insights about IT automation, collaboration, reporting, and cloud platforms. Developed and maintained strong relationships with key accounts and consistently demonstrated the ability to deliver significant new up-sale and cross-sale opportunities. Confident software demonstration skills with the ability to discuss complex solutions at senior levels. Proven success in business-to-business sales, creating and developing an established corporate portfolio of customer accounts, and delivering excellent levels of customer service.
Involved in bringing to market our SaaS based Service Management solution, participated in all aspects of the transition from an On Premise delivery to a SaaS delivery model. Engaged in the creation of the sales processes and collateral to support the solution. My focus is on new business opportunities and management of the end-to-end sales cycle. A key requirement is the presentation of our offering and supporting technical demonstration to prospects. Responsible for running bid teams and the end-to-end sales cycle throughout Tendering/ RFI requests submissions.
Key member of Account Sales team that helped Hornbill become a major supplier of enterprise Service Management Solutions, working across all vertical markets. Helped establish Supportworks as a leading solution provider. Worked closely with the marketing department to plan and execute vertical marketing campaigns to maximize opportunities and revenue within the customer base, and represented the company at key sector and industry events including UCISA, SOCITIM, SITS and iTSMF, and SDI. Collaborated with internal teams including Hornbill Client Services and Pre-Sales Technical Consultants and Project Managers to ensure successful delivery of solutions into the customer base.
Building strong relationships at all levels within the customer base and new business to deliver customer satisfaction, referenceability, and retention. Lead the sales cycle for any new business opportunity from initial engagement to project deployment. Working closely with Support, Professional Services, Development, and other departments to provide excellent customer experience and ensure the effective communication of customer needs across the business. Created the business case allowing the development of a dedicated Service desk solution to meet the requirements of the CfH NHS national criteria, Supportworks ISTM CfH. Increasing sales revenue & growth of key accounts through the generation of up-selling and cross-selling opportunities. Increasing the installed customer base through business development into subsidiaries and parent companies. Coordinating sales activities in a new business opportunity, Tender Response (commercial and technical), Demonstrations, Consultancy, raining effort presentations, Project kick-off meeting, and project review meetings. Identifying, negotiating & closing new software and services opportunities within existing accounts. Working with Marketing to orgnise and run regional User Groups, Webinars, and Partner Events. Providing direct sales activity and accurate forecasting to Management and Executive level through business plans, K.P.I. metrics, and automated sales solutions.
Part of Sales team selling Helpdesk and remote control ( NetOp) solution's, individually and as a solution
Reseller for IBM Desktop, Servers and Services
Selling clone and IBM Desktop and Servers to the NHS