Chicago, Illinois, United States
Leading Business Transformation using the power of Service Design and Agile techniques applied to digital transformation. Accomplished professional with a wealth of knowledge derived from over 30 years of experience in leadership roles in Technology, Operations, Client facing and Business Transformation functions.
Client Service Manager
Responsible for oversight of Global Operations Service Management and controls. Oversight and implementation of process and Technology improvements working with all areas of the business to advance their objectives.
Responsible for all Back Office Operations in the Americas. This includes post trade settlement and lifecycle management of all Equities, Fixed Income and Derivatives instruments; Data Management; Corporate Actions; Account Transitions; Performance Measurement and coordination with external parties.
Responsible for North American Regional Operations in the area of Trade Support, Derivatives Administration, Corporate Actions and Data Management.
Manage a team of 13 trade support analysts in Equities Fixed Income and Derivative trade settlements.