Greater Palma de Mallorca Metropolitan Area
Oversee credit and income reconciliation across multiple countries. Manage the team’s total invoicing process, ensuring accuracy, timely billing, and compliance. Drive projects to optimize processes and workflows. Prepare and analyze reports for internal and external stakeholders. Monitor key KPIs to evaluate and mantain optimal performance. Lead and support the team in day-to-day operations, training, and addressing their needs.
Customer Service Team Leader, supervise team assignments and provide training on global operational processes. Oversee B2B and B2C procedures. Oversee accounts receivable and collections. Handle credit and commercial management of accounts and marketplaces. Prepare reports and conduct data analysis.
Customer service and support – accounts receivable (payments and credit collection) – follow-up of logistics operations. Support points of sale with retail operations (SAP and IT tools, merchandise, sales, deliveries, returns, and customer complaints).
Order management (shipments, returns, issues, and general enquiries). Claims management (returns, issues, complaints), providing assistance with specific customer requests.
Analyze business opportunities for Italian and Spanish firms. Support development and economic growth. Provide financial and market data.