Taipei City, Taipei City, Taiwan
Experienced content writer and SEO specialist with 10+ years in Japanese-to-Chinese translation and as a professional hotelier. Crafting compelling copy for travel, hospitality, beauty, lifestyle and merchandise across major Taiwanese portals. Highly enthusiastic and efficient, proven success in acting as both team leader and player, always seeking every new possibility to grow and prosper. ＿＿＿＿＿＿＿＿＿＿＿ Certificates & Accomplishments ● JLPT N1 — Japanese Language Proficiency Test Level 1 ● TOEIC 930 — Test of English for International Communication ● Annual Web Traffic Achievement Award — Travel Content Writing ● Coursera: Social Psychology; Manager's Toolkit ● Member of Tamkang University Student Association ＿＿＿＿＿＿＿＿＿＿＿ I majored in Japanese at Tamkang University and studied as an exchange student at Josai University in Japan, obtaining the JLPT N1 certification. I also hold a TOEIC score of 930 and completed a summer program at Kaplan International in the United States. I spent over 10 years in the international hospitality industry at top five-star hotels and global brands, serving as Guest Relations Manager and department head, applying my trilingual abilities across guest relations, team leadership, and operational management. I am currently a full-time Japanese-to-Chinese translator and SEO content writer, covering corporate, travel, subtitling, game localization, and legal fields. As a content writer, I have a proven track record of driving traffic growth for major Taiwanese portals, recognized with an annual traffic achievement award. I also volunteer as a letter translator for World Vision Taiwan. 張伯萱（Silvia Chang）と申します。淡江大学日本語学科を卒業後、城西大学への交換留学を経て日本語能力試験1級を取得。英語はTOEIC930点取得のほか、Kaplan語学学校のサマープログラムも修了しています。 卒業後は台湾の五つ星国際ホテルやグローバルチェーンブランドにてゲストリレーションズマネージャー・部門責任者として10年以上活躍し、三か国語を駆使したゲスト対応・チームマネジメント・運営管理に従事しました。 現在は日中翻訳とWebコンテンツライターとして専業で活動。企業・旅行・字幕・ゲーム・法律文書など幅広く対応し、SEO記事執筆では年間トラフィック賞受賞の実績も持ちます。ワールド・ビジョン台湾の翻訳ボランティアとしても活動中です。
• Independently planned and structured articles covering destinations, attractions, hotels, and dining — from topic research and copywriting to image sourcing and editing. • Demonstrated strong SEO sensibility with a proven track record of driving traffic growth, including recognition with an annual traffic achievement award. • Managed full editorial workflow including proofreading, fact-checking, and photo curation to ensure consistent quality across all published content.
• Managed end-to-end content production for digital articles, including topic planning, structural outlining, SEO keyword integration, copywriting, and editorial review. • Developed persuasive product recommendation copy with a marketing-driven approach to maximize visibility and conversion. • Provided Japanese-to-Chinese translation services for product and marketing content, ensuring natural and professional output across all materials.
・Translating Japanese-to Traditional Chinese and vice versa. ・Translating Japanese to English and vice versa. • Specialized in Japanese-to-Traditional Chinese and Japanese-to-English translation across corporate documents, product copy, travel and tourism, subtitling, game localization, magazine articles, technical manuals, and legal documents. • Delivered translations with high linguistic accuracy, natural readability, and consistent adherence to deadlines. • Provided proofreading and editing services for both human and AI-generated translations, ensuring accuracy, natural readability, and professional tone.
Maintain strong and substantive relationships between guests and hotel. Responsible for all the welcome amenities and monitor costs. Handle and respond to guest complaints and comments, conduct investigation, recovery and action plan for further improvement. Conduct staff training and monitor performance. Responsible for conducting daily follow-up and part of decision making. Take the role as Duty Manager/Executive Lounge Manager in their absence and responsible for handling emergency incidents.
Responsible for conducting daily follow-up, hosting shift briefing and part of decision making. Responsible for handling emergency incidents. Handle and respond to guest complaints and comments, conduct investigation, recovery and action plan for further improvement. Establish and maintain operation standards, initiate new procedures to increase efficiency, productivity and maximum guest comfort and satisfaction. Conduct staff training, monitor performance and manning conditions. Greet VIP guests of the hotel and perform special service for VIP guests. Responsible for communication with other departments. Responsible for checking reservations, room arrangement and availabi