Greater Sydney Area
Engineering roots. Product instincts. Commercial outcomes. I lead CS strategy across APAC for a developer AI platform and my technical background means I can go deeper with customers than most CS conversations allow.
Regional CS and commercial owner for APAC - Own customer lifecycle strategy, health management, commercial outcomes, and post-sales execution for Sourcegraph's enterprise customers across ANZ/SEA., achieving 100% logo retention with sustained triple-digit usage and revenue growth. Lead post-sales strategy and execution - Design and implement regional CS playbooks, health frameworks, and adoption metrics; partner with Sales, Product, and Engineering leadership on GTM strategy, account planning, and product roadmap input.
Built and scaled the APAC customer success function, leading post-sales strategy for high-value enterprise accounts across ANZ.
Managed a $15M+ enterprise portfolio across strategic APAC accounts with 100% retention, driving product adoption and expansion.
Led end-to-end delivery of data-driven product features, aligning cross-functional teams on go-to-market strategy, regulatory readiness, and measurable user impact.