Siji Ann Jacob

Software Engineer, IT Support Specialist • IT Professional • Data Entry, OS Management

Farwaniya, Kuwait

About

Dedicated and self‐motivated individual supported by a solid educational background in Computer Information Systems, with extensive hands‐onexperience in web/software development, database administration, and e‐business strategies.

Experience

  • Software Support Engineer at Cinerama Private Limited
    Dec 2007 - Jan 2010 · 2 yrs 2 mos

    Develop, test, document, and implement high quality reports on time that perform according to specifications and requirements documents. • Design and implement reporting solutions with consistent core methodologies. • Provided excellent support and customer assistance while troubleshooting technical issues via phone, web based tools and email. • Experienced in a Technical Support team supporting software applications. • Strong systems administration experience in Windows operating systems. • Experience in installing, configuring and integrating software applications for customer solutions.

  • Software Engineer at Business Tools & Solutions
    Nov 2005 - Sep 2008 · 2 yrs 11 mos

    • Design, develop, record and test all new code enhancements and implementing the ERP software. • Manage consultants on project by project basis or technical assignments. • Analyze user specifications and requirements for ERP programs. • Revise and update programs and documentation as required. • Identify and resolve ERP program testing issues.