Denver, Colorado, United States
Leader across IT, Finance, Demo Engineering, and Platform (custom solutions) Managing presales, postsales, and support teams globally.
**Operation Catalyst Company Award (2024)** **SC Manager of the Year (2023)** Overview: Second line leader, managing Commercial org and Product Specialists (18 total) Notable Company Initiatives: - Ideated and executed a full overhaul of messaging and positioning to improve new business win rates and conversions during challenging macroeconomic period. - Increased win rates for pilots by ~20% due to streamlining scoping and simplifying process. - Manage Go-To-Market initiatives for new product developments, leading strategy, positioning, and technical validation for two new products. - Reduce churn risk and escalated accounts by improving the customer journey with cleaner handoffs
**Awarded 6sense Company Award: Supercharge Enablement & Talent Award** -Hired and manage eight top performing SCs -Built SC Product Specialist program and managed two product acquisition releases
Started our Commercial SC team from scratch to support one of the largest, growing segments at 6sense for Commercial. Within 4 months, hired, onboarded, and manage five SCs with plans to continue hiring and supporting both presales and cross/upsell from our install base.
- Develop and deliver tailored product demonstrations across five products in partnership with our sales organization (prospects and install base) - Lead a team of eight SEs in configuring a new product instance, creating documentation, and becoming expert level in our Care product - Assisted in closing a >100k business during my first quarter as a full-time SE - Awarded first ever round of “Khoros Kudos”, a company-wide recognition for high performers
- Delivered 612 remote and onsite training sessions, increasing user adoption - Saved >$250k in renewals by delivering tailored education sessions - Created template for agendas to optimize the planning process - Appointed as mentor to new hires - Added creative flair to outreach emails, improving open rate by 30%
- Educate users through the entirety of their Spredfast journey by building and delivering best-in-class in-person and remote trainings for global digital marketing, care, and advertising agency teams across several verticals. - Develop curriculum and maintain over 40 eLearning videos using Camtasia, including uploading assets to Absorb, our Learning Management System (LMS) to ensure content is accurate and up-to-date with product functionality and best practices on social - Ensured renewal of $85,000 contract by performing learning intervention and delivering custom trainings to solve for product knowledge gaps - Work directly with internal Spredfast teams to share learnings surfaced in customer relationships, including new feature requests, product bugs, and best training tactics for customers - Change ambiguous internal onboarding by developing training materials to define roles and ongoing resources in addition to creating a buddy system for new hires - Onboarded and maintained education plans for more than 65 brands
-Tripled page likes on Facebook and established Twitter presence -Create and implement monthly marketing and PR calendar, complete with objectives and goals for the month -Advised new business in best marketing practices before opening, defining target audiences and strategizing most efficient ways to reach them -Write all website copy for denverescaperoom.com and continue to maintain and update via WordPress -Manage all content for Facebook, Twitter, LinkedIn and Snapchat -Create press releases and pitches to reach out to local media -Assist in managing escapes and resetting rooms on-site