Gurgaon, Haryana, India
I am a proactive and achievement-oriented professional offering over 23+ years of relevant Software Engineering experience, particularly within telecommunications. I have a strong hands-on in C/C++, Java and have proven track record of scaling and mentoring teams of 60+ professionals across design, development, and delivery of projects successfully to client, ensuring high-quality experiences and compliance with service level agreements (SLAs of organization). I have consistently demonstrated my ability to drive improvements and achieve results throughout software lifecycle. Throughout my career, I have led business integrations and coordinated with internal and external stakeholders to ensure smooth operations thereby promoted business excellence and continuity. I am skilled in business process analysis, and controlling costs for maximizing the revenue. My deep understanding of the Software Development Lifecycle (SDLC) has allowed me to manage multi million Euros complex projects successfully. In addition to strategic leadership, I have been instrumental in driving technical innovation and productivity initiatives within my teams, such as introducing automating test solutions using Robot Framework with Python, and establishing continuous integration/continuous deployment (CI/CD) pipelines through Git, GitHub, and Jenkins. Furthermore, I am AI enthusiast and taken productivity initiatives in process optimizations to enhance the efficiency by 30-70%
• Leading & managing multi million Euro projects, handling 60+ professionals across design, development, deployment and testing, ensuring successful delivery of complex programs for Multiple product lines to APAC and EMEA customers. Strong hands on in C/C++, Java projects under Cloud environment. • Budgeting and forecasting (P&L management), cost control and revenue maximizations by 10-15% and adhering to SLA >95% consistently for all programs. • Conducting project reviews QBR, QMR with stakeholders, actively driving risks, leading scope and change management initiatives. • Engaging with clients for effective communication, handling conflict, escalation management, and applying negotiation skills to drive project success. • AI enthusiast, promoted awareness of Generative AI in Organization processes, taken few initiatives for improvement: o SharePoint-integrated (Knowledgebase) chatbot using Microsoft 365 Copilot Studio, that reduced new joiners Ramp up time by 30-40%. o AI-driven ticket tracking system with automated responses, daily follow-ups with team, that reduced manual follow ups by ~50% and improved SLA adherence. o AI powered Assistant to shortlist candidate profiles based on JD of positions, this reduced recruitment screening effort by 60–70%.
• Evolved the Legacy product solutions from BareMetal/VM to Microservices architecture (containerized solution) leading efficient deployment process and improved time to market by 60%. • Established and providing leadership for separate offshore quality assurance function, focusing testing of FRC, CNP, RTCC, and RwCS products to all global clients of APAC and EMEA Region. • Scaled and managed teams of 30+ professionals for full quality assurance function, ensuring successful delivery of complex programs to customers. • Continuous process improvement, through comprehensive analysis of internal project data, and Implementation of learnings through Automation practices. This has reduced defects by 30% in Acceptance Testing phase leading cost optimization and enhanced productivity level of team. • Managing resource allocation, mentoring and coaching, cost and revenue tracking, conducting performance assessments and driving skill development. • Supporting tendering and bidding processes in SoWs, RFP/RFQ responses and product roadmaps.
Designed, developed and Tested “FRC” and “CNP” (both IN products) for global clients in APAC and EMEA Region. Led team of 20+ professionals, involved in mentoring and coaching, conducting performance assessments, driving skill development, and fostering employee engagement to build it high-performing team which improved productivity by 15% through continuous learnings and process optimizations.
As Technical team leader I have Spearheaded design, development and system integration of ETSI CS2 INAP protocol standards (First off W2A package for IN module of Alcatel-lucent S12 switch) for Telco European operators Belgacom, Telecom Italia, Wind, Deutsch Telecom and Mexico etc.
Feature Development Leader, E2e responsible for set of features (ETSI CS1 INAP protocol operations for Alcatel Lucent S12 package) since requirement gathering till deployment and maintenances of features.
As Software Engineer, I have involved in Design, development/customization and testing of ETSI CS1 INAP protocol operations (for IN module of Alcatel-lucent S12 switch) for Telco European operators e.g. Belgacom, Telecom Italia, TELSTRA, Wind.